Assistant Manager | Hospitality Lead & Growth Path

Loungers; Solihull Lodge; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive base salary

Bonus scheme

Overtime paid

Meal on every shift

50% staff discount

Career development programs

Early access to pay with Stream

Christmas and Boxing Day off

Staff events

Job summary

Paramo Lounge, part of Loungers, is hiring an Assistant Manager to support the General Manager and lead a team in a high-spirited hospitality venue. The role involves managing shifts, coaching staff, and ensuring exceptional guest experiences across a busy lounge environment.

We offer a competitive base salary with bonus and overtime, plus progression opportunities and staff benefits including meal on shift and staff discounts. A strong service mindset and people leadership are essential.

Qualifications

• A people person who leads by example on the floor.
• Confident running a shift end-to-end, from pre-shift briefs to cash management and customer complaints.
• A natural host who helps create the warm, welcoming atmosphere that makes Loungers feel like a home from home.
• Community-minded; you get to know your regulars, your neighbours, and what makes Stroud tick.
• Experience in restaurants, bars, cafés or coffee shops as a Supervisor, Deputy or Assistant Manager.

Responsibilities

• Lead a variety of shifts (opens/closes/weekends) - from pre-shift briefings and delegating to your team, always engaging and motivating the team throughout
• Coach your team through regular and honest feedback, creating a place people genuinely want to work
• Understand rotas, stock, labour, KPIs (NPS, sales, gross profit) - and know how to support your General Manager when things aren't where they should be
• Handle escalated customer complaints with confidence and good judgement, and maintain allergen and food safety standards across the team
• Support recruitment of new starters and help them feel set up to succeed from day one
• Be a visible, welcoming host on the floor and help build your Lounges reputation as the go-to spot in the local community

Job description

Paramo Lounge, part of Loungers, is hiring an Assistant Manager to support the General Manager and lead a team in a high-spirited hospitality venue. The role involves managing shifts, coaching staff, and ensuring exceptional guest experiences across a busy lounge environment.

We offer a competitive base salary with bonus and overtime, plus progression opportunities and staff benefits including meal on shift and staff discounts. A strong service mindset and people leadership are essential.