Assistant Manager - Part Time Pro Rata Contract

Greeneking; Downend; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Employee assistance

Staff events

Job summary

Greene King is seeking an Assistant Manager for The Horseshoe in Downend to lead on-floor operations and mentor a busy team during peak shifts. You will be visible, hands-on and focused on delivering great customer experiences.

Ideal candidates will have hospitality supervisory experience, a hands-on leadership style and the confidence to manage lively environments while maintaining high standards across service, safety and compliance.

Qualifications

• Experience in hospitality supervisory or management roles.
• Strong people skills and customer-focused approach.
• Hands-on leader with ability to manage busy shifts.

Responsibilities

• Support the General Manager with daily running of the pub and stand in during their absence.
• Lead from the front, set the standard for service and manage busy shifts.
• Create welcoming atmosphere and build relationships with regulars and the local community.
• Ensure high standards of service, cleanliness, safety and compliance.
• Drive trade through live sport, events, and community activities.
• Coach and motivate the team to perform at their best.

Skills

Hospitality management

People skills

Team leadership

Customer service

Job description

What's the opportunity?

The Horseshoe is a busy, wet-led pub where personality, pace and people skills really matter. With a younger crowd bringing plenty of energy on Friday and Saturday nights, we're looking for someone confident, hands-on and comfortable managing a lively atmosphere.

As Assistant Manager, you'll work alongside the team on the pub floor, not from behind an office desk. You'll be visible, approachable and ready to get stuck in - whether that's serving customers, supporting the team during a busy shift or making sure everyone has a safe and enjoyable experience.

You'll be responsible for:

• Supporting the General Manager with the day-to-day running of the pub and stepping up in their absence.
• Leading from the front, working alongside the team and setting the standard for great service.
• Creating a welcoming atmosphere and building strong relationships with our regulars and local community.
• Managing busy shifts confidently, particularly during lively Friday and Saturday nights.
• Understanding the atmosphere, reading situations and handling challenging moments calmly and professionally.
• Keeping standards high across service, cleanliness, safety and compliance.
• Making the most of live sport, DJ nights and events to drive trade and create memorable experiences.
• Helping organise and deliver community events and charity fundraisers, including our popular Macmillan events.
• Coaching and motivating the team, helping everyone develop and perform at their best.

What we're looking for

We're looking for someone with personality, confidence and a genuine passion for pubs. You don't need to be the loudest person in the room, but you do need to be comfortable engaging with customers, leading a team and taking control when the pub gets busy.

Ideally, you'll have:

• Previous experience in a hospitality supervisory or management role.
• Confidence working in a busy, wet-led pub, bar or similar environment.
• A hands-on approach - you're happiest out on the floor, working alongside your team.
• Strong people skills and the ability to communicate with a wide range of customers.
• The confidence to manage lively environments and deal with situations calmly and fairly.
• A customer-first mindset and a real eye for service standards.
• The ability to motivate a team, make decisions and keep things running smoothly under pressure.
• A flexible approach and the ambition to develop your career with Greene King.

And there's plenty in it for you...

At Greene King, we're passionate about helping our people grow and build careers they're proud of. You'll have access to:

• Career development opportunities across our family of brands.
• Training and development at every level, including apprenticeships.
• 33% employee discount and 15% for loved ones across our brands.
• 50% employee discount and 25% for loved ones at Greene King Inns.
• A free Employee Assistance Programme.
• Enhanced family-friendly policies.
• Menopause Friendly Employer support.
• Refer a Friend scheme - earn up to £1,500.
• Wagestream to help you manage your money.
• Retail discounts, including savings with Superdrug and Three Mobile.

Make your mark at The Horseshoe

Greene King is the country's leading pub company and brewer. With over 220 years of history and a 39,000-strong team, we're on a mission to pour happiness into lives and become the pride of great British hospitality.

If you're someone who loves the buzz of a busy pub, enjoys being hands-on and wants to make a real difference to both the team and the local community, we'd love to hear from you.

Bring your energy. Lead from the front. Make The Horseshoe yours.