Assistant Manager - Live In

The Inn Collection Group; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an Assistant Manager at a charming inn steeped in history. This role offers the chance to lead a dedicated team, ensuring guests feel at home while delivering exceptional service. With a focus on hospitality and customer satisfaction, you'll play a vital role in daily operations, from managing stock to fostering a warm atmosphere. Enjoy unique employee benefits, including paid breaks and discounts at inns. This is an exciting opportunity to grow in a supportive environment that values respect and warmth.

Benefits

Extra paid holiday for your birthday

50% off food at any of our Inns

Paid Breaks

Stay for £1 during January, February, and March

1/3 off room bookings all year round

£50 on same-day bookings

15% off bed and breakfast for loved ones

24/7 confidential support through Employee Assistance Programme

Tips through Tronc

Give-inn back scheme

Qualifications

• Strong background in hospitality and customer service.
• Leadership skills to manage and motivate a team.

Responsibilities

• Support the General Manager in daily operations.
• Lead the team and ensure a welcoming environment.
• Manage stock and administrative tasks.

Skills

Customer Service

Leadership

Hospitality Management

Stock Management

Education

Hospitality Management Degree

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and a warm welcome from a team that’s at the heart of everything we do.

About The Inn Collection Group

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

Employee Benefits

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience spontaneous trips with £50 on same-day bookings.
• Your loved ones can enjoy 15% off bed and breakfast.
• Access 24/7 confidential support through our Employee Assistance Programme.
• Share tips through Tronc.
• Contribute to our Give-inn back scheme.
• Join an award-winning team recognized as the Best Pub Employer at the Publican Awards.

About The Black Swan

The Black Swan has been a beacon of warmth and hospitality for centuries, offering a timeless retreat in Helmsley. It features a unique architectural tapestry—an Elizabethan building, a Tudor structure, and a Georgian house—creating a charming, characterful inn rooted in history.

You’ll Fit Right Inn

As an Assistant Manager, you will support the General Manager in ensuring our Inn feels like a home away from home for guests. Reporting directly to the General Manager, you will lead the team, manage daily operations, and foster a welcoming environment for staff and guests.

You will oversee daily duties, lead a team to meet company standards, and manage operations including stock management, administrative tasks, liaising with chefs, management, and suppliers. This role may involve sleepovers and guest responses.

If you have a strong background in hospitality, a passion for customer service, and leadership skills, you’ll be a great fit.

We encourage our assistant managers to lead, mentor, and achieve impactful results. Watch Terry’s video to learn more about our management roles: https://careers.inncollectiongroup.com/join-inn

This role includes colleague accommodation. Learn more: https://careers.inncollectiongroup.com/live-inn