Assistant Manager - Live In

TN United Kingdom; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality seeks an enthusiastic Assistant Manager to join their award-winning team. You will play a crucial role in ensuring a welcoming atmosphere for guests while supporting the General Manager in daily operations. This position offers the chance to lead a dedicated team, manage shift operations, and foster a collaborative environment. With a strong emphasis on customer service and team motivation, this role is perfect for those passionate about creating memorable experiences. Enjoy various perks, including discounts and accommodation options, while contributing to a company that values respect and warmth.

Benefits

Extra paid holiday for birthdays

50% off food at any Inn

1/3 off room bookings

£50 on same day bookings

15% off bed and breakfast for loved ones

24/7 confidential support

Tronc (tips) shared among staff

Colleague accommodation available

Qualifications

• Strong background in food and hospitality is essential.
• Ability to inspire and motivate a team.

Responsibilities

• Support the General Manager in daily operations.
• Lead a team to deliver company standards.
• Manage shift operations in a fast-paced environment.

Skills

Customer Service

Team Leadership

Food and Hospitality Knowledge

Education

Experience in Food and Hospitality

Job description

Social network you want to login/join with:

What makes the perfect pub?

It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (tips) shared among staff.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry—an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between—creating a wonderfully higgledy-piggledy gem brimming with character.

You’ll Fit Right Inn

As an Assistant Manager, you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn…

This role encourages our assistant managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles at https://careers.inncollectiongroup.com/join-inn

This role comes with the added benefit of colleague accommodation — click the link to learn more https://careers.inncollectiongroup.com/live-inn