Assistant Manager: Lead Teams, Elevate Guest Experience

Splendid Hospitality; Sunderland; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holidays

Life assurance

Free meals every shift

Staff discount

Gym discounts

Perks & cashback

Wellbeing support

Job summary

KFC is looking for a hands-on supervisor to lead daily restaurant operations in Sunderland. You will drive performance, coach the team, and ensure every shift meets targets while maintaining an outstanding guest experience.

Join a brand that values leadership, teamwork, and guest satisfaction. You will manage rostering, stock, and administration, ensuring smooth service and a welcoming atmosphere for guests and staff alike.

Qualifications

• Demonstrated leadership experience managing a restaurant or service team.
• Ability to train, coach and motivate staff to exceed standards.
• Strong focus on achieving KPIs and delivering guest satisfaction.

Responsibilities

• Lead daily restaurant operations and own performance.
• Train, coach and motivate crew to exceed standards.
• Own your KPIs and drive shift performance to meet targets.
• Manage rostering, stock, and administrative tasks to keep operations smooth.
• Create a welcoming guest experience and turn first-time visitors into regulars.

Skills

Leadership

Team building

Operational excellence

Performance coaching

Job description

KFC is looking for a hands-on supervisor to lead daily restaurant operations in Sunderland. You will drive performance, coach the team, and ensure every shift meets targets while maintaining an outstanding guest experience.

Join a brand that values leadership, teamwork, and guest satisfaction. You will manage rostering, stock, and administration, ensuring smooth service and a welcoming atmosphere for guests and staff alike.