Assistant Manager: Lead Guest Experience & Team Growth

Rank Group; Burton upon Trent; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Paid breaks

Exclusive rewards platform

50% off food & soft drinks

Pension & life assurance

Sick pay

Career development

Job summary

Mecca Bingo in Burton upon Trent is seeking an Assistant Manager to lead a vibrant team and work closely with the General Manager to set standards, motivate staff, and create memorable guest experiences.

You’ll oversee daily operations, coach colleagues, and drive KPIs while delivering exceptional service in a fast-paced entertainment venue.

This role offers a competitive salary, perks, and opportunity for career development within the Rank Group.

Qualifications

• Leadership experience motivating a team in a fast-paced customer environment.
• Customer-focused mindset with a passion for outstanding service.
• Experience overseeing daily operations to ensure smooth execution.
• Strong communication skills with guests and colleagues, resolving issues.

Responsibilities

• Lead and inspire a passionate team.
• Deliver exceptional customer experiences every day.
• Drive results and keep operations running smoothly.
• Coach and develop your team to be the best they can be.

Skills

Leadership

Customer focus

Operational know-how

Communication

Hands-on attitude

Commercial awareness

Adaptability

Team development

Job description

Mecca Bingo in Burton upon Trent is seeking an Assistant Manager to lead a vibrant team and work closely with the General Manager to set standards, motivate staff, and create memorable guest experiences.

You’ll oversee daily operations, coach colleagues, and drive KPIs while delivering exceptional service in a fast-paced entertainment venue.

This role offers a competitive salary, perks, and opportunity for career development within the Rank Group.