Guest Experience Lead & Operations Coach

Rank Group; Wimbledon; Hybride; GBP 29 000 - 36 000; Plein temps

Avantages offerts par ce poste

Paid Breaks

Rewards Platform

Food & Drinks Discount (50% off)

Pension & Life Assurance

Sick Pay Scheme

Career Development

Résumé du poste

Mecca Bingo in Wimbledon is seeking an Assistant Manager to lead a lively team and deliver memorable guest experiences every day. You will work alongside the General Manager to set standards, coach your team, and ensure smooth operations in a fast-paced, customer-focused environment.

The role rewards hands-on leadership, sharp communication, and a commercial mindset, with clear KPIs and opportunities for development within the UK's leading LMS platform.

Qualifications

• Leadership experience in a fast-paced customer environment.
• Customer-focused mindset with passion for memorable service.
• Operational know-how to run daily activities smoothly.
• Strong communication with guests and colleagues.
• Hands-on attitude and lead by example.
• Understanding KPIs, cost control and performance drivers.
• Adaptable under pressure with problem-solving approach.
• Experience coaching and developing team members.

Responsabilités

• Lead and inspire a passionate team.
• Deliver exceptional customer experiences every day.
• Drive results and keep operations running smoothly.
• Coach and develop your team to be the best they can be.

Connaissances

Leadership Experience

Customer-Focused Mindset

Operational Know-How

Communication Skills

Hands-On Attitude

Commercial Awareness

Adaptability

Team Development Skills

Description du poste

Mecca Bingo in Wimbledon is seeking an Assistant Manager to lead a lively team and deliver memorable guest experiences every day. You will work alongside the General Manager to set standards, coach your team, and ensure smooth operations in a fast-paced, customer-focused environment.

The role rewards hands-on leadership, sharp communication, and a commercial mindset, with clear KPIs and opportunities for development within the UK's leading LMS platform.