Assistant Manager - Goshawk

J.W. Lees & Co.; Chester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Cash tips & tronc

Profit share bonus

30% staff discount

50% off on shift

Hotel stays discount

Wellbeing support

Development programmes

Maternity/Paternity/Adoption policies

BenefitHub discounts

Job summary

JW Lees in the United Kingdom is seeking an Assistant Manager to join our hospitality team. You will lead a team, deliver great service and support the General Manager in daily operations.

This role offers competitive pay, staff discounts, career development and wellbeing support. You will drive customer satisfaction, manage shifts, and contribute to the pub's success across our JW Lees venues.

Qualifications

• Leadership experience in hospitality or retail.
• Strong communication and team-management skills.
• Keen to learn and grow within the business.

Responsibilities

• Lead a team by example to deliver great service.
• Communicate effectively to ensure memorable customer visits.
• Support the General Manager in running daily operations.
• Take ownership of problems and act commercially.
• Mentor and develop staff to grow in their roles.

Skills

Leadership experience

Excellent communication

Customer service focus

Job description

We are looking for an Assistant Manager to join our talented management team.

What we offer our Assistant Managers:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What an Assistant Manager does at JW Lees:

• Get the best from your team. Leading by example, offering great service and motivating the people around you.
• Be an expert in communication and be passionate about making every customer visit memorable.
• You will be a key support for the General Manager, taking the helm when they are not around and taking the lead on some areas of the business.
• Take ownership of problems and be commercially aware.
• You will have previous leadership experience within hospitality or retail and be keen to learn and grow in your role

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heartofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together