Assistant Manager

Harri; Stockport; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Cash tips and tronc

Profit share bonus

Discount on food and drink

Discounts on hotel stays

Wellbeing support

Career development programs

Enhanced parental policies

JW BenefitHub discounts

Job summary

JW Lees in the Northwest is looking for an Assistant Manager to join our management team. You’ll lead by example, deliver great service and motivate the team across pubs, inns and hotels.

You’ll support the General Manager, take ownership of problems, and develop your leadership skills through our development programmes and progression opportunities.

We offer competitive pay with tips, a profit share bonus, generous staff discounts and wellbeing support.

Qualifications

• Leadership experience within hospitality or retail.
• Excellent communication to ensure memorable customer visits.
• Willingness to learn and grow in the role.

Responsibilities

• Lead by example to deliver great service and motivate the team.
• Be an expert in communication and make every customer visit memorable.
• Support the General Manager and take the helm in their absence on selected areas.
• Own problems and act with commercial awareness.
• Show leadership experience and a proactive mindset in a hospitality/retail setting.

Skills

Leadership experience

Communication skills

Customer service

Job description

We are looking for an Assistant Manager to join our talented management team.

What we offer our Assistant Managers:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What an Assistant Manager does at JW Lees:

• Get the best from your team. Leading by example, offering great service and motivating the people around you.
• Be an expert in communication and be passionate about making every customer visit memorable.
• You will be a key support for the General Manager, taking the helm when they are not around and taking the lead on some areas of the business.
• Take ownership of problems and be commercially aware.
• You will have previous leadership experience within hospitality or retail and be keen to learn and grow in your role

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heartofour business, always doing the right thing and always sticking together. Our six values are at the heartofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together