Store Manager

Costa Coffee; Orpington; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Access to Coca‑Cola share scheme

50% discount on food and drinks

Smart pension with up to 10% match

Incentive scheme with bonuses up to £10,000

Job summary

A leading coffee chain in the United Kingdom is searching for an energetic Store Manager to drive sales and team performance. You will foster an exceptional customer experience while leading a dynamic team. Ideal candidates should possess strong leadership skills, a customer-service mindset, and the ability to thrive in a fast-paced environment. This full-time role offers a chance to significantly impact store performance with potential bonuses and discounts on food and drinks.

Qualifications

• Strong leader with experience in building and developing successful teams.
• Ambitious professional eager to contribute to growth.
• Ability to thrive under pressure and adapt quickly.

Responsibilities

• Meet all customer needs and foster a strong customer-service culture.
• Create an inviting store environment that encourages repeat visits.
• Own management of sales, profit, team performance, and recognition.
• Train and develop the team.

Skills

Leadership

Customer service

Team development

Operational management

Adaptability

Job description

Store Manager – Costa Coffee

We are looking for an energetic and visionary Store Manager to join our Costa Coffee team, responsible for delivering an exceptional customer experience, driving sales and profit, and building a high‑performing team in a dynamic retail environment.

Benefits

• Access to the Coca‑Cola share scheme with matched contributions
• 50% discount on all food and drinks in Costa‑owned stores
• A smart pension with a match of up to 10%
• Quarterly and annual incentive scheme with the potential to earn up to £10,000 as a bonus (depending on store performance)

What you’ll do

• Meet all customer needs and foster a strong customer‑service culture, positively influencing NPS.
• Create an inviting store environment that encourages repeat visits.
• Own the full management of sales, profit, team performance, and recognition.
• Train and develop the team to reach their full potential.

Who you are

• A strong leader with experience building and developing successful teams.
• A forward‑thinker who balances long‑term vision with daily operational needs.
• An ambitious professional eager to contribute to our growth journey.
• A brand ambassador who upholds high standards of service and product quality.
• Someone who thrives under pressure and adapts quickly to change.

Contact: For reasonable adjustments and general queries, please get in touch with [e-mail]

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management – Retail & Hospitality