Assistant Manager | Centra

Pelco Group; Scotland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail sector is seeking an experienced Assistant Manager to support the Site Manager at their Skerries store. The role involves ensuring operational efficiency, delivering exceptional customer service, and managing a team effectively. The ideal candidate will have a strong background in management, excellent communication skills, and a passion for retail excellence.

Benefits

Competitive salary & flexible working arrangements

Staff Discount

Paid Family Leave including Maternity & Parental Leave

Enhanced annual leave entitlements up to 27 days

VHI Health Insurance Funded Scheme

Colleague Assistance Programme- GP Online & Counselling Service

Employee Referral Bonus

Travel & Bike to Work Scheme

Save as you earn Scheme

Ongoing training, appraisals and career progression opportunities

Qualifications

• Minimum 2 years' experience in a Supervisory/Management position.
• Levels 1 & 2 knowledge of food safety is a distinct advantage.
• Highly driven with a strong work ethic.

Responsibilities

• Support the Site Manager in the efficient day-to-day running of the retail unit.
• Ensure customer satisfaction is the number one priority.
• Manage and organise a team of staff.

Skills

Communication

Delegation

Staff Management

Customer Excellence

Work Ethic

Fast-paced Environment

Job description

Overview:

Our business is growing- are you ready for a new challenge?

If so, we've just the position for you. We have an exciting opportunity for an experienced Assistant Manager to come join our experienced management team. The successful candidate will support the Site Manager in the execution of our business strategy in store and across the business in our Skerries store in Co. Dublin.

Job purpose:

Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To support the Site Manager and take full responsibility for the site in Site Manager's absence.

Main Tasks and Responsibilities:

Customer Service

• Pro-actively deliver excellence in customer service at all times
• Ensure that customer satisfaction is the number one priority and consistently deliver and exceptional service by displaying I-CARE service excellence behaviours
• Professionally handle all customer queries and complaints in line with company policy, in a timely manner and escalate where appropriate
  
  

Store Operations and standards

• Support the Site Manager in the efficient day-to-day running of retail unit
• Ensure that the store reflects company's standards of merchandising, presentation and Customer Care
• Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same
• Ensure all operational checklists are followed on a daily basis across the shop and forecourt
  
  

Team Management

• Competently manage and organise a team of staff
• Be approachable and a role model who leads by example and encourages teamwork, fosters a positive attitude and atmosphere in the workplace
• Develop and promote good communication between employees and management in a safe, respectful and inclusive environment
• Support Store Manager in the development and training of the team to required training standards
• Manage employee performance, giving regular feedback, recognition and encouragement
  
  

Stock Management

• Ensure accurate ordering of stock from PLOF
• Accept and process deliveries
• Merchandise shop area to ensure maximum performance of products
• Be vigilant at all times to prevent stock loss and waste
• Perform and manage weekly / monthly stock takes
• Achieve the specified margins and sales targets set out by Support Office
  
  

Health, Safety and Welfare Management

• Assume role of H&S Officer for designated site
• Strictly comply with standards and safe working practices as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments
• Strictly comply with all policies, practices and procedures, outlined in the Pelco Ltd. Health and Safety Management System and Safety Statement
• Maintain security awareness at all times and escalate where appropriate
  
  

General/Other

• Comply with Pelco Ltd. policies at all times
• Comply with all legislation relevant to the operation of a service station including Employment Law
• Ensure correct uniform / dress code and name badge are worn correctly and at all times, and the highest standard of personal care is upheld
• Develop strong working relationships with colleagues and Group Management
• Complete all tasks to the best of your ability and to the highest standard
• Ensure discretion and confidentiality are maintained at all times
• Perform any other duties or assume other responsibilities that may be assigned to the role
  
  

The ideal candidate will have:

• Minimum 2 years' experience in a Supervisory/ Management position;
• Levels 1 & 2 knowledge of food safety is a distinct advantage;
• Excellent communication and delegation skills;
• Proven staff management skills;
• Highly driven with a strong work ethic;
• Passion for retail and customer excellence.
• Thrive in a fast-paced working environment.
  
  

Some of our benefits include:

• Competitive salary & flexible working arrangements
• Staff Discount
• Paid Family Leave including Maternity & Parental Leave
• Enhanced annual leave entitlements up to 27 days
• VHI Health Insurance Funded Scheme
• Colleague Assistance Programme- GP Online & Counselling Service
• Employee Referral Bonus
• Travel & Bike to Work Scheme
• Save as you earn Scheme
• Mileage Scheme
• Ongoing training, appraisals and career progression opportunities
• E-Learning and Development Portal
  
  

Visit www.pelco.ie for more information and start the next exciting chapter of your career with us today!