Assistant Manager

Fonab Castle Hotel; Ballater; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in the Scottish Highlands is seeking an Assistant Manager to support the General Manager in delivering exceptional service. This role involves overseeing operations across various departments, maintaining high standards, and ensuring guest satisfaction. Ideal candidates will have experience in hospitality and strong leadership skills, contributing to a dynamic team environment.

Benefits

Wagestream – Instant access to earned wages

YuLife – Health and well-being rewards

Career Development – Training and progression opportunities

Employee recognition and reward scheme

Exclusive Discounts at hotels

Work in Breathtaking Locations

Qualifications

• Previous experience in a supervisory or assistant management role in hospitality.
• Strong leadership and organizational skills.
• Confident in handling guest concerns.

Responsibilities

• Support the GM and DGM in overseeing all hotel operations.
• Maintain high standards of guest service and satisfaction.
• Assist in managing staffing, training, and performance.

Skills

Leadership

Organizational skills

Problem-solving

Education

Experience in hospitality or hotel operations

Job description

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Balmoral Arms, 13-15 Victoria Road, Ballater, Aberdeenshire, AB35 5RA

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Join Crerar Hotels – Where Passion Meets Hospitality!

Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.

As an Assistant Manager at the Balmoral Arms (5* Country Inn), you’ll play a pivotal role in supporting the General & Deputy General Manager in delivering exceptional service accross the business and maintaining high standards. Your passion for good food, drink & people and excellent service will be key, as will your strong admin skills, personal organisation, and sales abilities. You’ll assist in managing budgets and ensuring profitability, in line with the hotel’s goals. Your leadership will be vital in developing and guiding the team, setting clear quality standards, and handling day-to-day operations, including stock management, promotional activities, and overseeing the bar display. You'll also be responsible for resolving customer complaints quickly and to their satisfaction while ensuring compliance with relevant legislation. This is an exciting opportunity to be a key player in a dynamic and customer-focused environment.

Departments that you will lead include reception, housekeeping, reservations, F&B & accounts admin. So ideally applicants will have experience within a hotel admin setting as well as operation skills.

This is a hands on role leading from the front, while undertaking admin duties such as reservatrions, rota, GP, invoicing and so on. We are a small but busy operation where the people are at the heart of what we deliver.

Key Responsibilities

• Support the GM and DGM in overseeing all hotel operations, with a focus on Food & Beverage, Reservations, Reception, Housekeeping, and Accounts/Finance.
• Act as a key point of contact for departmental managers, ensuring effective communication and collaboration across teams.
• Maintain high standards of guest service and satisfaction by supporting front-line teams and responding to guest feedback.
• Assist in managing staffing, training, and performance across departments.
• Monitor operational costs and budgets, helping to ensure efficiency and profitability.
• Step in to lead shifts and departmental functions as required, especially in the absence of senior management.
  
  

About You

• Previous experience in a supervisory or assistant management role in hospitality or hotel operations.
• A working knowledge of multiple hotel departments is highly desirable.
• Strong leadership, organizational, and problem-solving skills.
• Confident in handling guest concerns with a calm and professional approach.
• A team player with the ability to motivate others and drive positive results.
• Flexible and adaptable to changing operational needs, including weekend and shift work.
  
  

Why Work with Us?

On top of the fantastic benefits below we offer a salary

At Crerar Hotels, we truly value our team, and that’s why we offer:

• Wagestream – Get instant access to your earned wages when you need them.
• YuLife – Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
• Echo – Our brand-new communications platform keeps you connected and engaged.
• Career Development – We invest in our people with fantastic training and progression opportunities.
• Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
• Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
• Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!
  
  

Be Part of Something Special.

Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels!

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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