Assistant Manager

TFG London; West of England; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free clothing allowance

70% staff discount

34 days holiday entitlement

Financial and Wellbeing support

Job summary

Phase Eight at Cribbs Causeway is seeking a people-first Assistant Manager to energise our store and lead a collaborative team. You will engage customers, coach colleagues, and model confidence with authority on the shop floor.

You’ll cover managerial duties in the Store Manager’s absence, drive exceptional service, and work with the brand to maximise performance while promoting Phase Eight’s fashion-forward ethos.

Qualifications

• Customer-centric and thrive in a fast-paced environment.
• Motivated to coach and upskill high performing non-management team members.
• A natural role model with a passion and authority, you are both a 'people' as well as a 'commercial' person.
• Enthusiastic on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence.

Responsibilities

• Lead by example and ensure the delivery of outstanding customer service.
• Assume all managerial duties in the absence of the Store Manager, striving to positively make an impact through efficient teamwork and leadership.
• Maintain a commercial approach to role and operations, working closely with the Store Manager to maximise branch performance.
• Assisting the Store Manager in delivering the store vision and recognising key areas of strength within the team/store to anticipate future opportunities to keep our customers engaged.

Skills

Customer service

Leadership

Coaching

People skills

Job description

• At Phase Eight, we're more than just a fashion destination - we're here to empower confidence through every outfit and we're looking for a people-first Assistant Manager to bring our Cribbs Causeway store to life.

  If you're someone who thrives on working in a collaborative team, loves making customers feel incredible, and can turn big ideas into real results, this is your moment.

  Who you'll be

  • Customer-centric and thrive in a fast-paced environment
  • Motivated to coach and upskill high performing non-management team members
  • A natural role model with a passion and authority, you are both a 'people' as well as a 'commercial' person.
  • Enthusiastic on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence.

  What you'll do

  • Lead by example and ensure the delivery of outstanding customer service
  • Assume all managerial duties in the absence of the Store Manager, striving to positively make an impact through efficient teamwork and leadership
  • Maintain a commercial approach to role and operations, working closely with the Store Manager to maximise branch performance
  • Assisting the Store Manager in delivering the store vision and recognising key areas of strength within the team/store to anticipate future opportunities to keep our customers engaged

  What's in it for you?

  It's not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go.

  Alongside that, we have some great benefits which include:

  • Free clothing allowance
  • 70% off staff discount
  • Up to 34 days holiday entitlement
  • Financial and Wellbeing support

• Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress.

  Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.

  TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.