Assistant Manager

Mecca Bingo; Tees Valley; On-site; GBP 23,000 - 29,000; Full time

Job summary

Mecca Bingo is looking for an Assistant Manager to partner with the General Manager, driving exceptional guest experiences and leading a motivated team in a busy environment. You will set standards, coach colleagues, and keep daily operations smooth and welcoming for every guest.

The role requires hands-on leadership, strong communication, and acommitment to delivering high service levels while supporting commercial performance and team development.

Qualifications

• Leadership experience leading teams in fast-paced customer environments.
• Customer-focused mindset delivering memorable experiences.
• Operational know-how to oversee daily store operations.
• Strong communication with guests and colleagues.
• Hands-on attitude with a lead-by-example approach.
• Commercial awareness including KPIs and cost control.
• Adaptability under pressure with creative problem-solving.
• Experience coaching others and giving feedback.

Responsibilities

• Lead and inspire a passionate team.
• Deliver exceptional customer experiences daily.
• Drive results and ensure operations run smoothly.
• Coach and develop your team to be their best.

Skills

Leadership

Customer-focused

Operational know-how

Communication

Hands-on

Commercial awareness

Adaptability

Team development

Job description

Ready to lead, inspire, and make every guest experience unforgettable? Join Mecca Bingo as an Assistant Manager and take the next step in your career. You’ll work hand-in-hand with the General Manager, setting the standard, motivating your team, and creating a vibrant, welcoming atmosphere for every customer.

Why You’ll Love It Here:

• Competitive Salary
• Paid Breaks – because your time matters
• Exclusive Rewards Platform – discounts on travel, shopping, dining & more
• 50% Off Food & Soft Drinks – for you and up to three friends
• Pension & Life Assurance – we’ve got your future covered
• Company Sick Pay Scheme – support when you need it
• Career Development – Access to one of the UK's leading LMS platform

Your Impact:

• Lead and inspire a passionate team
• Deliver exceptional customer experiences every dayDrive results and keep operations running smoothly
• Coach and develop your team to be the best they can be

To shine as an Assistant Manager at Mecca Bingo, you’ll bring:

• Leadership Experience – proven ability to motivate, support and guide a team in a fast‑paced customer environment
• Customer-Focused Mindset – you’re passionate about delivering outstanding service and memorable experiences
• Operational Know-How – experience overseeing daily operations, ensuring everything runs smoothly and efficiently
• Great Communication Skills – confident engaging with guests and colleagues, resolving issues with a positive, solution-led approach
• A Hands-On Attitude – willing to roll up your sleeves and lead by example
• Commercial Awareness – understanding of KPIs, cost control, and ways to drive performance
• Adaptability – comfortable working under pressure and finding creative ways to overcome challenges
• Team Development Skills – experience coaching others, giving feedback, and supporting growth