Guest Experience Manager: Lead, Inspire & Operate

Rank Group; Tees Valley; On-site; GBP 23,000 - 29,000; Full time

Job summary

Mecca Bingo is looking for an Assistant Manager to partner with the General Manager, driving exceptional guest experiences and leading a motivated team in a busy environment. You will set standards, coach colleagues, and keep daily operations smooth and welcoming for every guest.

The role requires hands-on leadership, strong communication, and acommitment to delivering high service levels while supporting commercial performance and team development.

Qualifications

• Leadership experience leading teams in fast-paced customer environments.
• Customer-focused mindset delivering memorable experiences.
• Operational know-how to oversee daily store operations.
• Strong communication with guests and colleagues.
• Hands-on attitude with a lead-by-example approach.
• Commercial awareness including KPIs and cost control.
• Adaptability under pressure with creative problem-solving.
• Experience coaching others and giving feedback.

Responsibilities

• Lead and inspire a passionate team.
• Deliver exceptional customer experiences daily.
• Drive results and ensure operations run smoothly.
• Coach and develop your team to be their best.

Skills

Leadership

Customer-focused

Operational know-how

Communication

Hands-on

Commercial awareness

Adaptability

Team development

Job description

Mecca Bingo is looking for an Assistant Manager to partner with the General Manager, driving exceptional guest experiences and leading a motivated team in a busy environment. You will set standards, coach colleagues, and keep daily operations smooth and welcoming for every guest.

The role requires hands-on leadership, strong communication, and acommitment to delivering high service levels while supporting commercial performance and team development.