Assistant Manager

The Wellington, Bristol; Bristol; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive bonus scheme

30% discount on food & drink

30% off in Visitors Centre shop

50% discount on accommodation

Training & career development

Pension Scheme 4%

Cycle to work scheme

Westfield Health cash plan

Westfield Rewards

Employee forums

Thrive learning platform

Clear career paths

Job summary

The Wellington Bristol, part of St Austell Brewery, is seeking an Assistant Manager to lead a dedicated team on site. In this hands-on role you’ll support the General Manager, drive guest satisfaction and maintain smooth day-to-day operations.

You’ll coach front and back of house colleagues, uphold food quality and safety standards, manage cash and admin, and strive toward a future General Manager role. This role offers excellent training, career progression, and a competitive bonus scheme.

Qualifications

• Lead the team in the absence of the General Manager and ensure smooth operation.
• Create a warm welcome for guests to deliver delightful experiences.
• Monitor customer feedback and maintain high service standards.
• Support Front and Back of House during peak times.
• Oversee food quality and coordinate with the Kitchen Team.
• Provide support to colleagues and recognise when help is needed.
• Maintain admin and cash handling processes when GM is away.
• Ensure health and safety regulations are understood and followed.
• Inspire the team and develop staff for future GM progression.
• Pursue personal development and aim for General Manager one day.

Responsibilities

• Motivate and manage a team when the General Manager is away.
• Create a welcoming guest experience from the first interaction.
• Monitor feedback and drive continuous improvement in service.
• Support Front and Back of House during peak times to maintain standards.
• Oversee quality of food offerings and collaborate with the Kitchen Team.
• Provide leadership, coaching and hands-on support as needed.
• Keep admin and cash handling systems accurate during shifts.
• Adhere to health and safety regulations in all operations.
• Act as a role model and develop team members for growth.
• Pursue personal development with an eye toward future GM responsibilities.

Skills

Team leadership

Guest service

Health and safety

Staff training

Cash handling

Job description

Experience more with St Austell Brewery as an Assistant Manager in our iconic Wellington Bristol site!

For over 175 years, St Austell Brewery has been crafting quality beers, running award-winning pubs and serving communities across the South West. Today, we're a leading brewing, hospitality and drinkswholesale business, united by a shared purpose:brewing great experiences for generations to come. Through our commitment to sustainability and forming strong partnerships, we're helping to protect the people, places and communities that make our region special.

This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About You:

• Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
• Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
• You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
• A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
• You know health and safety regulations like the back of your hand.
• Team members see you as an inspiring role model and know they can depend on you for support and development.
• You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

What we offer in return:

• Competitive bonus scheme
• 30% discount on food & drink within our managed pubs
• 30% off in our Visitors Centre shop including brands like Yeti, St. Eval, Atlantic blankets
• 50% discount on accommodation within the managed estate
• Fantastic training & career development opportunities
• Pension Scheme - 4% Employee and Employer or increase to 5%
• Cycle to work scheme
• Westfield Health cash plan – Claim money back for Dental, Eye Care, Physio etc.
• Westfield Rewards – Shopping rewards
• Have a voice in shaping our workplace through employee-led forums and working groups, influencing policies, and initiatives
• Access to Thrive, our learning platform packed with training, resources and development opportunities,
• Clear career pathways designed to help you grow

Additional Information

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time.