Assistant Manager

Pier House, Charlestown; St. Austell; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Bonus scheme

Food & drink discount

Shop discount

Accommodation discount

Training & development

Pension scheme

Cycle to work

Health cash plan

Rewards program

Employee forums

Thrive learning platform

Career pathways

Job summary

Pier House in Charlestown, overlooking the Georgian harbour, is seeking a capable hospitality leader to guide a busy sea-facing venue. You will energise a team, ensure warm guest experiences and uphold high standards across service areas.

You will work with Front and Back of House, manage day-to-day operations, and develop staff with an eye toward future General Manager progression, while maintaining strong safety and cash-control practices.

Qualifications

• Motivate team members to deliver best service when GM is away.
• Create a warm welcome for guests and ensure a strong first impression.
• Monitor customer feedback and drive continuous improvement.
• Support Front and Back of House during peak times to maintain service levels.
• Oversee consistent, quality food offering and collaborate with Kitchen Team.
• Recognise when team members need help and provide timely support.
• Maintain admin and cash management processes and assist GM as needed.
• Understand health and safety regulations and ensure compliance.

Responsibilities

• Lead the team and maintain smooth operations in the Pier House.
• Drive guest experiences and staff engagement to achieve high standards.
• Support and mentor staff, stepping in for the General Manager when required.
• Oversee food quality and collaboration with Kitchen Team.
• Uphold health & safety and cash handling procedures.

Skills

People leadership

Guest service

Cash handling

Health & safety

Staff development

Operations oversight

Attention to detail

Mentoring

Tools

Hospitality operations software

Job description

Experience more with St Austell Brewery!

For over 175 years,St Austell Brewery has been crafting quality beers, running award-winning pubsand serving communities across the South West. Today, we're a leading brewing,hospitality and drinkswholesale business, united by a shared purpose:brewinggreat experiences for generations to come. Through our commitment tosustainability and forming strong partnerships, we're helping to protect thepeople, places and communities that make our region special.

The Pier Houseoverlooks Charlestown’s historic Georgian harbour, complete with iconic TallShips. The sea-facing restaurant, bar, and hotel-style rooms provide a warmwelcome with the crackle of a log fire during cold months and plenty of cosynooks to sink into. Outside, the sunny terrace is an idyllic spot for al frescodining, taking full advantage of the impressive surroundings.

This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About You:

• Taking the helm when theGeneral Manager is away, you motivate team members to deliver their bestand ensure everything is running smoothly and efficiently.
• Creating a warm welcome toguests comes naturally to you, making every first impression count toensure experiences delight from the get-go.
• Keeping a watchful eye overcustomer feedback means your team is always adapting to maintain highstandards and improve where necessary.
• You go above and beyond toensure a consistently high level of service, supporting the full teamincluding Front and Back of House during peak times.
• You oversee the consistentproduction of a quality food offering and recognise the importance of theKitchen Team.
• Having a wealth of experiencein a similar role means you are able to recognise when team members needhelp and you’ll support where needed.
• A keen eye for detail meansyou keep all admin and cash management systems ticking along as theyshould, taking responsibility when the General Manager is away.
• You know health and safetyregulations like the back of your hand.
• Team members see you as aninspiring role model and know they can depend on you for support anddevelopment.
• You take pride andresponsibility for your own development, with an eye towards becoming aGeneral Manager one day.

What we offer in return:

• Competitive bonus scheme
• 30% discount on food &drink within our managed pubs
• 30% off in our VisitorsCentre shop including brands like Yeti, St. Eval, Atlantic blankets
• 50% discount on accommodationwithin the managed estate
• Fantastic training &career development opportunities
• Pension Scheme - 4% Employeeand Employer or increase to 5%
• Cycle to work scheme
• Westfield Health cash plan –Claim money back for Dental, Eye Care, Physio etc.
• Westfield Rewards – Shoppingrewards
• Have a voice in shaping ourworkplace through employee-led forums and working groups, influencingpolicies, and initiatives
• Access to Thrive, ourlearning platform packed with training, resources and developmentopportunities,
• Clear career pathwaysdesigned to help you grow

Additional Info:

If you would likemore information please email [e-mail]

St AustellBreweryis an Equal Opportunities employer, and we positively encourageapplications from suitably qualified and eligible candidates, regardless ofage, sex, race, disability, sexual orientation, gender reassignment, religionor belief, marital/civil partnership status, or pregnancy and maternity. Wealso welcome requests for flexible working.

Early applicationsare encouraged as we’ll review applications throughout the recruitment processand reserve the right to close the advert at any time. Please note that wepolitely request no contact from recruitment agencies or media sales.Speculative CVs from recruitment agencies won’t be accepted, nor the feesassociated with them.