Assistant Manager

Rashleigh Arms; Scotland; Remote; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Bonus scheme

Staff discount on food & drink

Accommodation discount

Fantastic training & career growth

Pension scheme 4% or 5%

Cycle to work scheme

Westfield Health cash plan

Westfield Rewards

Employee voice forums

Thrive learning platform

Clear career pathways

Job summary

St Austell Brewery’s Pier House is seeking an experienced hospitality leader to motivate a passionate team, deliver outstanding guest experiences, and support the General Manager in daily operations. You will drive service excellence, ensure food quality, and manage cash and administrative tasks with a focus on safety and staff development.

As a front-line leader, you’ll foster a welcoming atmosphere, coordinate across Front and Back of House, and contribute to a culture that aspires to General

Qualifications

• Step in as acting General Manager when the GM is away and motivate the team.
• Create a warm welcome for guests and ensure every first impression counts.
• Monitor customer feedback and maintain high service standards.
• Support Front and Back of House during peak times to sustain performance.
• Oversee consistent production of a quality food offering and recognise Kitchen team impact.
• Draw on experience in similar roles to support teammates and coaching.
• Keep admin and cash-management systems running smoothly when GM is away.
• Comply with health and safety regulations across the venue.
• Inspire the team and be a dependable leader for staff development.
• Aim for progression toward General Manager through personal development.

Responsibilities

• Motivate the team to deliver the best possible service and keep operations running smoothly.
• Ensure a warm, inviting guest experience from first contact to farewell.
• Actively monitor guest feedback and drive improvements where needed.
• Support and coordinate Front and Back of House during peak periods.
• Oversee quality food production and support Kitchen staff.
• Recognise when colleagues need help and provide guidance.
• Maintain accurate admin and cash handling processes in the GM’s absence.
• Adhere to health and safety standards across the site.

Skills

Team leadership

Customer service

Attention to detail

Health & safety

Training & development

Cash handling

Job description

Experience more with St Austell Brewery!

For over 175 years,St Austell Brewery has been crafting quality beers, running award-winning pubsand serving communities across the South West. Today, we're a leading brewing,hospitality and drinkswholesale business, united by a shared purpose:brewinggreat experiences for generations to come. Through our commitment tosustainability and forming strong partnerships, we're helping to protect thepeople, places and communities that make our region special.

The Pier Houseoverlooks Charlestown’s historic Georgian harbour, complete with iconic TallShips. The sea-facing restaurant, bar, and hotel-style rooms provide a warmwelcome with the crackle of a log fire during cold months and plenty of cosynooks to sink into. Outside, the sunny terrace is an idyllic spot for al frescodining, taking full advantage of the impressive surroundings.

This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About You:

• Taking the helm when theGeneral Manager is away, you motivate team members to deliver their bestand ensure everything is running smoothly and efficiently.
• Creating a warm welcome toguests comes naturally to you, making every first impression count toensure experiences delight from the get-go.
• Keeping a watchful eye overcustomer feedback means your team is always adapting to maintain highstandards and improve where necessary.
• You go above and beyond toensure a consistently high level of service, supporting the full teamincluding Front and Back of House during peak times.
• You oversee the consistentproduction of a quality food offering and recognise the importance of theKitchen Team.
• Having a wealth of experiencein a similar role means you are able to recognise when team members needhelp and you’ll support where needed.
• A keen eye for detail meansyou keep all admin and cash management systems ticking along as theyshould, taking responsibility when the General Manager is away.
• You know health and safetyregulations like the back of your hand.
• Team members see you as aninspiring role model and know they can depend on you for support anddevelopment.
• You take pride andresponsibility for your own development, with an eye towards becoming aGeneral Manager one day.

What we offer in return:

• Competitive bonus scheme
• 30% discount on food &drink within our managed pubs
• 30% off in our VisitorsCentre shop including brands like Yeti, St. Eval, Atlantic blankets
• 50% discount on accommodationwithin the managed estate
• Fantastic training &career development opportunities
• Pension Scheme - 4% Employeeand Employer or increase to 5%
• Cycle to work scheme
• Westfield Health cash plan –Claim money back for Dental, Eye Care, Physio etc.
• Westfield Rewards – Shoppingrewards
• Have a voice in shaping ourworkplace through employee-led forums and working groups, influencingpolicies, and initiatives
• Access to Thrive, ourlearning platform packed with training, resources and developmentopportunities,
• Clear career pathwaysdesigned to help you grow

Additional Info:

If you would likemore information please email [e-mail]

St AustellBreweryis an Equal Opportunities employer, and we positively encourageapplications from suitably qualified and eligible candidates, regardless ofage, sex, race, disability, sexual orientation, gender reassignment, religionor belief, marital/civil partnership status, or pregnancy and maternity. Wealso welcome requests for flexible working.

Early applicationsare encouraged as we’ll review applications throughout the recruitment processand reserve the right to close the advert at any time. Please note that wepolitely request no contact from recruitment agencies or media sales.Speculative CVs from recruitment agencies won’t be accepted, nor the feesassociated with them.