Assistant Manager

Caffè Nero; St Albans; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Brilliant training

Career development

Free drinks on shift

Food & drinks discount

Refer a Friend £750

Nero 90 incentive

Job summary

Caffè Nero in the United Kingdom is seeking an Assistant Manager to support store leadership, coach the team, and ensure outstanding customer experiences. You will help drive standards, manage shifts, and lead by example to maintain a welcoming store environment.

Ideal candidates are people-focused, target-driven, and passionate about the Caffè Nero brand, with a willingness to grow professionally and develop with the team.

Qualifications

• Experience as a Supervisor or Assistant Manager in a busy, customer-facing environment.
• Strong people skills with ability to coach and develop a team.
• Proven ability to meet business targets and deliver great service.

Responsibilities

• Support the Store Manager with training and coaching the team to drive standards and performance.
• Lead by example to provide excellent in-store and delivery service and personalise the customer experience.
• Keep front-of-house and back-of-house areas safe, clean and well-organised for service.
• Contribute to achieving store targets through proactive leadership and teamwork.

Skills

Supervisory experience

Customer service focus

Target-driven

Brand passion

Job description

At Caffè Nero, it’s our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you.

Our Assistant Managers are second in command and are vital for the smooth running of the store, providing great service and supporting their team to do the same. They:

• Support the Store Manager with training, coaching and managing their team to drive standards and performance.
• Make fantastic coffee… and matcha… and seasonal drinks… every order is special! From bean to cup, they make each customer their coffee, exactly how they like it!
• Lead by example and provide great service, both in store and through deliveries. With our signature 1-2-1 service style, they ensure customers leave with a personalised experience.
• Keep the customer and back-of-house areas safe, clean, organised and ready for service. Some examples would be cleaning tables or ensuring toilets are kept to the high standards our customers expect.
• Take pride in what they do and always strive for excellence!

What you can expect:

• Brilliant training – coffee experience is welcome but not required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
• 50% off all handmade drinks and 40% off everything else when you’re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive ‘Nero 90’, our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.

To be successful you will:

• Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
• Be people focused – really caring about the welfare and development of your team.
• Love the challenge of meeting business targets.
• Be passionate about the Caffè Nero brand!

Why choose us?

When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community.
At the same time as giving fantastic service, you’ll have loads of fun along the way, whether that’s at a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.

The starter rate for Assistant Managers in this location is £12.91 per hour, increasing to £13.06 with service.

If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!

At Caffè Nero you really can be you, with us.