Assistant Manager

Trek Bicycle Corporation Ltd; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading bicycle retailer in Sheffield is seeking an Assistant Manager to support the Store Manager in daily operations and enhance store performance. The role includes driving sales, providing top-notch customer service, and participating in staff training. Ideal candidates will possess a founder's mentality, strong communication skills, and a commitment to exceptional customer interactions. Competitive compensation and a range of benefits including discounts and annual leave are offered.

Benefits

25 days annual leave plus bank holidays

Employee discounts on bikes and accessories

24/7 employee assistance program

Gym membership discounts

Annual charity work paid time off

Qualifications

• A founder’s mentality to run the store responsibly.
• Fantastic hospitality and great listening skills.
• The desire to connect with local businesses.

Responsibilities

• Support the Store Manager with daily operations.
• Drive sales and deliver exceptional customer service.
• Participate in staff training and developments.

Skills

Self-motivation

Fantastic hospitality

Top-notch communication skills

Attention to detail

Eagerness to learn

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality for our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sounds sweet. Then come join us!

In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.

Position & Location

• Position: Assistant Manager
• Location: Sheffield
• Job Type: Full Time, Permanent

What you’ll do

As an Assistant Store Manager, you will play a key role in supporting the Store Manager with the smooth running of daily operations. Acting as the link between the store team and management, you’ll assist with all aspects of store performance, from driving sales and delivering exceptional customer service to maintaining operational standards. You will also step into the Store Manager role when required, always ensuring continuity and leadership.

Financial / Sales Performance

• Actively work on the sales floor interacting with customers and employees to achieve the store sales goals.
• Will be one of the top salespeople in the store, lead on store sales activities including customer engagement, Daily Task Lists completion and sales monitoring.
• Monitor andfulfilall e-Comm sales relating to your store's inventory, including order & shipment notifications, packing and shipping, and returns and exchanges.

High Performance Staff

• Support the Store Manager on staff training and organize and participate in all sales related training through targeted role plays, secret shop results, observing customer interactions, Trek University and more.
• Lead bi-weekly store morning huddles in the absence of the Store Manager

Inventory, Store Merchandising and Operations

• Support Store Manager on the range plan and inventory levels of the store
• Participate in the merchandising of the store to ensure professional, accessible, and inviting shopping experience.
• Support with monitoring store supplies and ordering / purchasing as needed.

Human Resources

• Support the Store Manager in human resources related activities including hiring, onboarding and employee queries.
• Responsible for payroll reporting as required

Product & Promotions

• Work with the Store Manager to research new products to carry in stores.
• Work with the Retail Marketing to plan promotional strategies, set up promotions according to Trek's sales promotion calendar, andmonitorpromotional ROI.
• Work with the Store Manager to organise and support with in store events and shop rides with customers

Miscellaneous Duties

• Attend meetings in the absence of the Store Manager
• Perform other duties as needed.

What you’ll bring to the team

• A founder’s mentality, with the responsibility to run the store as if it´s your own.
• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• The desire and drive to connect with local businesses and other organisations to make this store the cycling hub.
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies
• Learn the proper Point of Sale practices that relate to bicycle building.
• Efficiently complete daily work schedules and tasks.

If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!

Benefits

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24 / 7 employee assistance program
• 24 / 7 virtual GP services and counselling services
• Gym membership discounts and discounts on other health and wellbeing brands
• Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
• Annual paid time off for charity work
• Death in service benefit

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.