Assistant Manager

Greeneking; Penarth; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Career development

Discounts on food & drink

Greene King Inns discounts

Wellbeing support

Family-friendly benefits

Recognition: referral bonus

Financial wellbeing: Wagestream

Retail discounts

Job summary

The Oystercatcher, part of Greene King, in Penarth near Cardiff Bay, is hiring an Assistant Manager to support the General Manager and drive a memorable guest experience. You will oversee day-to-day pub operations, lead a busy team and contribute to sales growth.

We seek candidates with strong food-led hospitality experience who can coach staff, uphold high standards and deliver exceptional service in a high-volume setting. A hands-on leader with organisational skills is ideal.

Qualifications

• Previous hospitality management or supervisory experience.
• Strong understanding of food operations in branded pubs/restaurants.
• Ability to lead, coach and develop a team in busy environments.

Responsibilities

• Driving food performance: Help deliver consistently great food, maintain high standards and maximise the potential of our extensive menu.
• Leading from the front: Support the day-to-day running of the pub, setting the pace and leading by example during busy services.
• Developing your team: Coach, motivate and support colleagues, building a strong team that's confident, engaged and ready for the next challenge.
• Growing the business: Build on our year-on-year success by identifying opportunities to increase sales, improve performance and encourage repeat visits.
• Delivering outstanding service: Make sure every guest enjoys a warm welcome, great food and a memorable experience.
• Managing standards and costs: Support effective stock control, labour management, compliance and operational standards.
• Working towards the future: Help establish the right team, culture and performance to support the pub's ongoing development and potential future investment.

Skills

Hospitality management

Supervisory experience

Food operations

Team leadership

Commercial awareness

Customer service

Job description

What's the opportunity?

Welcome to The Oystercatcher, a popular family-friendly Hungry Horse pub in Penarth, offering fantastic views across Cardiff Bay and a great setting for guests to enjoy a meal, a drink or a family day out.

Our extensive Hungry Horse menu features juicy stacked burgers, tasty sharers and plenty of pub favourites, making food a huge part of what we do. With a spacious beer garden, outdoor play area and five heated outdoor huts, we're set up to welcome guests whatever the occasion or weather.

As Assistant Manager, you'll play a key role in supporting the General Manager, driving the business forward and ensuring our guests receive a brilliant experience every time they visit.

You’ll be responsible for:

• Driving food performance: Help deliver consistently great food, maintain high standards and maximise the potential of our extensive menu.
• Leading from the front: Support the day-to-day running of the pub, setting the pace and leading by example during busy services.
• Developing your team: Coach, motivate and support colleagues, building a strong team that's confident, engaged and ready for the next challenge.
• Growing the business: Build on our year-on-year success by identifying opportunities to increase sales, improve performance and encourage repeat visits.
• Delivering outstanding service: Make sure every guest enjoys a warm welcome, great food and a memorable experience.
• Managing standards and costs: Support effective stock control, labour management, compliance and operational standards.
• Working towards the future: Help establish the right team, culture and performance to support the pub's ongoing development and potential future investment.

What we’re looking for

We're particularly keen to hear from candidates with a strong food-led hospitality background who understand what it takes to run a successful, high-volume food operation.

You’ll bring:

• Previous experience in a hospitality management or supervisory role.
• A strong understanding of food operations, ideally within a branded pub, restaurant or high-volume food business.
• The ability to lead, coach and develop a team in a busy environment.
• Commercial awareness and a genuine interest in driving food sales and business performance.
• A hands-on approach, with the confidence to support the team during busy services.
• Strong organisational skills and the ability to maintain high standards under pressure.
• A passion for great food and delivering an excellent guest experience.

Most importantly, you’ll be ambitious, proactive and ready to make a difference. You’ll understand that great results come from great people, and you’ll be passionate about helping the team achieve its full potential.

What’s in it for you?

At Greene King, we believe in rewarding our teams and helping them build careers they can be proud of.

• Career development: Training, apprenticeships and opportunities to progress across Greene King.
• Discounts: 33% off food and drink in our pubs, plus 15% off for friends and family.
• Greene King Inns: 50% off stays and 25% off for friends and family.
• Wellbeing support: Access to our Employee Assistance Programme.
• Family-friendly benefits: Enhanced policies to support you through life's important moments.
• Recognition: Recommend a friend and earn up to £1,500.
• Financial wellbeing: Access to Wagestream to help manage your pay.
• Extra savings: Retail discounts, including Superdrug and Three Mobile.

Greene King is one of the UK's leading pub companies and brewers, with over 220 years of history and a team of around 39,000 people. We're passionate about pouring happiness into lives and becoming the pride of great British hospitality.

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.