Assistant Manager

Wickes; Hailsham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Wickes is seeking an Assistant Manager to lead and inspire a team while delivering exceptional customer service in a fast-paced retail environment. The role involves a variety of responsibilities, from assisting customers with their projects to managing store operations. Wickes offers a supportive culture and a range of benefits, including bonuses, pension contributions, and annual leave.

Benefits

Up to 7.5% annual bonus

Up to £300 per month gain share bonus

Up to 10% employer pension contribution

Up to 35 days of annual leave including bank holidays

20% colleague discount

Save-as-you-earn scheme

Cashback health scheme

Cycle to work

Life assurance

Financial Education & loans

Qualifications

• Experience in a fast-paced customer-facing environment.
• Ability to handle a variety of tasks efficiently.
• Passion for delivering excellent customer service.

Responsibilities

• Inspire colleagues to deliver the best customer experience.
• Assist with various functions across the store.
• Ensure safety and manage daily operations.

Skills

Customer Service

Team Leadership

Organizational Skills

Job description

The Role...

An Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next. All of this whilst ensuring everyone is kept safe.

About you...

You will have experience in running the show in a fast-paced customer-facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.

What we can offer you...

Our unique culture means we believe in doing the right thing and helps us to win for our customers, planet, and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.

• Up to 7.5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working, you can read our flexible working statement here or let us know when you apply, and we can talk this through as part of your application process.

Vacancy reference #99376

"Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage, you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries or direct CV applications cannot be accepted via this form."