Assistant Manager

Arrosqd; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Training platforms

Free meals

Nespresso coffee and tea

Holiday allowance up to 33 days

Birthday dinner

Staff discounts 50%

Job summary

ArrosQD in London is seeking an Assistant Manager to support the Restaurant Manager and drive the venue forward with exceptional guest service. The role focuses on coaching the front-of-house team, maintaining high standards, and contributing to safe, profitable operations.

The successful candidate will have a passion for hospitality, background in similar roles, and a proactive approach to staff development and guest satisfaction.

Qualifications

• Hospitality or guest service experience preferred.
• Ability to lead and train front-of-house teams.
• Strong communication and problem-solving skills.

Responsibilities

• Assist the GM and management team to drive restaurant performance.
• Deliver quality service to guests and uphold standards.
• Develop team members through coaching and training.
• Drive quality, standards and sales while ensuring safe, profitable operations.

Skills

Guest service focus

Leadership

Training and coaching

Communication

Shift management

Job description

ArrosQD is the result of chef Quique Dacosta’s lifelong passion for paella and wood-fired cooking. Our concept evolves around rice, wood and fire, and our aim is to bring the best of Mediterranean cuisine to the heart of London.The Job

The successful candidate will be someone with a passion for exceptional guest service, ideally with background experience in similar roles and in hospitality.

PURPOSE

• To act as a support to the GM and management team, to drive the restaurant forward in all areas: specifically:

• o delivering quality service to guests
• o developing its people and team
• o driving quality, standards and sales
• o delivering good profits in a safe, sustainable way.

• To live the company values by leading, training and coaching the front of house team to prepare for and deliver the highest levels of guest experience; obsessively.
• Always personally well-presented, the Assistant Manager creates a successful, positive personal relationship with all colleagues and guests.
• To provide an example by working in a safe and hygienic way, ensuring accurate record keeping and using ArrosQD service, cleaning and safety checklists and forms.
• The Assistant Manager has overall responsibility for running the shift you are delegated to run, in a safe and legal way, with the ability to prove this through active record keeping.

RELATIONSHIPS

• Reports directly to: Restaurant Manager.
• Line Management responsibility: Acts as a coach and delegates duties for front of house team during shifts. Doesn’t directly line manage team, i.e. doesn’t approve holidays, pay rises, hold appraisals etc.

Co-ordinates, communicates and cooperates effectively with kitchen, bar managers and office personal.

At ArrosQD, we put high-quality produce and service first for our guests. And for ourselves, we build careers and opportunities by ensuring Learning and Development opportunities are present daily. Internal growth is embedded in our culture!

We are looking for truly engaging individuals who want to help us live by our values and fulfil our mission, which is to be the best ambassadors of Mediterranean gastronomy, with the Paella culture at the heart of what we do.

So if you feel like starting (or continuing) an exciting career in hospitality…we want to hear from you!

We are always looking to improve our team's journey, and these are some of our current initiatives to help you succeed with us:

• 45 hour contract.
• A dedicated training team and state-of-the-art training platforms to get you where you want. There are lots of training and development opportunities.
• Proper homecooked meals for our team, 2 per day if you are working break shifts or finishing late.
• Nespresso coffee and tea for free, as much as you want!
• Take as many holidays as you need! We will pay up to 28, and spread your holiday pay in the way that suits you best.
• Enhanced holiday allowance. An extra day for each year you work with us, up to 33 days per year!

..and not only that:

• Celebrate your Birthday: Dinner on us!
• Refer a Friend Scheme, generous incentives if you help us build a dream team!
• Great Staff Discounts (50% in our restaurant)

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Assistant Manager • London, England, United Kingdom