Assistant Manager

Arros QD; Greater London; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Training programs

Team meals provided

Free coffee and tea

Generous holidays

Birthday dinner

Refer a Friend scheme

Staff discount 50%

Job summary

ArrosQD in London seeks an Assistant Manager with a passion for guest service and hospitality Excellence. The role involves supporting the GM, leading front of house during shifts, and upholding high standards while driving guest satisfaction, staff development, and commercial success.

We value presentation, safe practices, and proactive training. A 42k-45k salary is offered with a 45-hour contract and opportunities to grow within a Mediterranean, wood-fired concept.

Qualifications

• Passion for exceptional guest service.
• Experience in hospitality roles preferred.
• Ability to support GM and management team to drive the restaurant forward.

Responsibilities

• Act as a support to the GM and management team during shifts.
• Deliver quality service to guests and maintain high standards.
• Developing team members and driving sales and profits.
• Lead by example, train and coach front of house staff to ensure outstanding guest experience.

Skills

Guest service

Hospitality experience

Leadership

Job description

Assistant Manager : 42k-45k

ArrosQD is the result of chef Quique Dacosta’s lifelong passion for paella and wood-fired cooking. Our concept evolves around rice, wood and fire, and our aim is to bring the best of Mediterranean cuisine to the heart of London.

The Job

The successful candidate will be someone with a passion for exceptional guest service, ideally with background experience in similar roles and in hospitality.

PURPOSE

• To act as a support to the GM and management team, to drive the restaurant forward in all areas: specifically:


• delivering quality service to guests


• developing its people and team


• driving quality, standards and sales


• delivering good profits in a safe, sustainable way.


• To live the company values by leading, training and coaching the front of house team to prepare for and deliver the highest levels of guest experience; obsessively.


• Always personally well-presented, the Assistant Manager creates a successful, positive personal relationship with all colleagues and guests.


• To provide an example by working in a safe and hygienic way, ensuring accurate record keeping and using ArrosQD service, cleaning and safety checklists and forms.


• The Assistant Manager has overall responsibility for running the shift you are delegated to run, in a safe and legal way, with the ability to prove this through active record keeping.

RELATIONSHIPS

• Reports directly to: Restaurant Manager.


• Line Management responsibility: Acts as a coach and delegates duties for front of house team during shifts. Doesn’t directly line manage team, i.e. doesn’t approve holidays, pay rises, hold appraisals etc.

Co-ordinates, communicates and cooperates effectively with kitchen, bar managers and office personal.

At ArrosQD, we put high-quality produce and service first for our guests. And for ourselves, we build careers and opportunities by ensuring Learning and Development opportunities are present daily. Internal growth is embedded in our culture!

We are looking for truly engaging individuals who want to help us live by our values and fulfil our mission, which is to be the best ambassadors of Mediterranean gastronomy, with the Paella culture at the heart of what we do.

We Are Always Looking To Improve Our Team's Journey, And These Are Some Of Our Current Initiatives To Help You Succeed With Us

• 45 hour contract.


• A dedicated training team and state-of-the-art training platforms to get you where you want. There are lots of training and development opportunities.


• Proper homecooked meals for our team, 2 per day if you are working break shifts or finishing late.


• Nespresso coffee and tea for free, as much as you want!


• Take as many holidays as you need! We will pay up to 28, and spread your holiday pay in the way that suits you best.


• Enhanced holiday allowance. An extra day for each year you work with us, up to 33 days per year!


• and not only that:


• Celebrate your Birthday: Dinner on us!


• Refer a Friend Scheme, generous incentives if you help us build a dream team!


• Great Staff Discounts (50% in our restaurant)