Deputy General Manager

Brasserie Blanc; Hale; On-site; GBP 34,000 - 43,000; Full time

Benefits offered by this job

Competitive salary package incl. TRONC

48 hours contract

Stepping Stones training

Employee Assistance Program

EarlyPay access

Enhanced maternity & paternity leave

Referral bonus

50% food discount at Heartwood Inns/Br

Job summary

Heartwood Collection is seeking a passionate Deputy General Manager to lead our busy hospitality site. You will manage operations across front and back of house, drive guest experience, and mentor a team to deliver consistent, high‑quality service in line with brand standards.

This role offers a 48‑hour week with TRONC, a competitive package from £33,500 plus expected TRONC £8,000–£9,000, and structured training through our Stepping Stones programme.

Qualifications

• 2–3 years experience as a Deputy General Manager in branded hospitality operations.
• Proven track record in running site operations and delivering training and support.
• Strong leadership and guest service orientation.

Responsibilities

• Lead day‑to‑day site operations across FOH/BOH to ensure excellent guest experiences.
• Coach and develop managers and team members to drive performance.
• Oversee financial aspects and operational delivery in line with brand standards.

Skills

Leadership

Hospitality operations

People management

Staff training

Job description

On Target Earnings £ 41,000 - £43,000 * (Including TRONC)Basic from £33,500 plus Expected TRONC £8000 - £9000At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a

Deputy General Manager

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

On Target Earnings £ 41,000 - £43,000 * (Including TRONC)Basic from £33,500 plus Expected TRONC £8000 - £9000At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a

Deputy General Manager

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What We Offer

• Competitive salary package, includes TRONC*
• Contract of 48 hours
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• Passionate and vibrant personality, a real people person who cares for the guests, team and experience
• Clear track record of assisting in running a site and/ or fresh food restaurant experience and delivering training and support to other managers and team members
• Able to run all different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as a Deputy General Manager, with knowledge of branded operations knowledge and
• Taking on the responsibilities of a General Manager with the understanding of financial aspects and requirements of running a site

Heartwood Collection Is a Multi-award-winning Hospitality Group

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

• On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average