Assistant Manager

Sites; Gloucester; On-site; GBP 20,000 - 28,000; Full time

Job summary

Ben Sherman in Gloucester Quays is seeking an Assistant Manager to support the store leadership in delivering strong sales, KPI's and an exceptional customer experience. You will help recruit, train, and develop the team while maintaining striking visual merchandising and a welcoming store environment.

You will drive multi-channel shopping, manage transactions with care, and adapt to the needs of the store to meet targets and uphold brand standards.

Qualifications

• Customer service driven and focused on delivering results.
• Proven ability to meet sales targets and drive KPI performance.
• Strong visual merchandising skills to uphold premium brand standards.
• Good commercial awareness with understanding of retail dynamics.
• Excellent communication and interpersonal skills for team and customer interactions.

Responsibilities

• Achieve sales targets by demonstrating passion for the product and the brand.
• Provide accurate information about our product including features, benefits and stock availability.
• Promote multi-channel shopping options to ensure maximum customer satisfaction.
• Provide an inviting and welcoming atmosphere for customers.
• Process sales transactions with care and in line with company guidelines.
• Demonstrate flexibility to meet the needs of the store.

Skills

Customer service

Sales and targets

Visual merchandising

Commercial awareness

Communication

Job description

Assistant Manager - Gloucester Quays - Full Time

Come and join the team at Ben Sherman!

As we expand and embrace this exciting next chapter, we have a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our ranges through its paces. Welcome to our journey!

Purpose of the role:

To assist the manager in driving consistent improvement to the stores sales, KPI’s and all other areas of measured success. To help recruit, retain, motivate and develop the team to drive the success of the store. To maintain exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities:

• Achieve sales targets by demonstrating passion for the product and the brand
• Provide accurate information about our product to the customer including features and benefits and stock availability
• Promote our multi-channel shopping options to ensure maximum customer satisfaction
• Provide an inviting and welcoming atmosphere for our customers
• Process sales transactions with care and in line with company guidelines
• Demonstrate flexibility in order to meet the needs of the store

Key Skills and Experience:

Essential:

• Customer service focused
• Sales and target driven
• Excellent visual merchandising skills
• Commercial awareness
• Good communication skills

Desirable:

• Good IT skills
• Experience of managing poor performance
• Experience of working in a premium fashion brand