Assistant Manager

Sites; Aylesford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Ben Sherman in Ashford is seeking an Assistant Manager to support the store leadership, drive sales, and develop the team. You will help maintain visual merchandising standards and ensure a high-quality shopping experience for customers.

The role requires a customer-focused, target-driven approach, strong communication, and retail fashion experience. You will contribute to KPI targets and manage day-to-day store operations in a premium brand environment.

Qualifications

• Customer-focused with sales targets experience.
• Strong visual merchandising and commercial awareness.
• Excellent communication skills.

Responsibilities

• Achieve sales targets by passion for product and brand.
• Provide product information, features, benefits and stock availability.
• Promote multi-channel shopping options for customer satisfaction.
• Create inviting and welcoming atmosphere for customers.
• Process sales transactions in line with company guidelines.
• Demonstrate flexibility to meet store needs.

Skills

Customer service

Sales targets

Visual merchandising

Commercial awareness

Communication skills

Tools

IT skills

Job description

Assistant Manager - Ashford - [Full Time]

Come and join the team at Ben Sherman!

As we expand and embrace this exciting next chapter, we have a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our ranges through its paces. Welcome to our journey!

Purpose of the role:

To assist the manager in driving consistent improvement to the stores sales, KPI’s and all other areas of measured success. To help recruit, retain, motivate and develop the team to drive the success of the store. To maintain exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities:

• Achieve sales targets by demonstrating passion for the product and the brand
• Provide accurate information about our product to the customer including features and benefits and stock availability
• Promote our multi-channel shopping options to ensure maximum customer satisfaction
• Provide an inviting and welcoming atmosphere for our customers
• Process sales transactions with care and in line with company guidelines
• Demonstrate flexibility in order to meet the needs of the store

Key Skills and Experience:

Essential:

• Customer service focused
• Sales and target driven
• Excellent visual merchandising skills
• Commercial awareness
• Good communication skills

Desirable:

• Good IT skills
• Experience of managing poor performance
• Experience of working in a premium fashion brand