Assistant Manager

The Ganton Arms; City of Westminster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

30% discount across all pubs, bars and

28 days holiday

Employee Assistance Programme (EAP)

Cycle to work scheme

Referral scheme up to £1000

Job summary

The Ganton Arms in London is seeking an Assistant Manager to support the General Manager in running a pub and restaurant with a lively, guest-focused culture.

You will train, empower and develop front-of-house teams, drive great service, and help deliver commercial results while maintaining high standards and a fun, inclusive atmosphere for staff and customers.

Qualifications

• Minimum 1 year experience as a manager.
• Strong communication and organisational skills.
• Passion for people, training and developing a team.

Responsibilities

• Support the General Manager in running the venue to ensure smooth operations.
• Train, mentor and develop front-of-house staff to maintain high standards.
• Drive guest satisfaction and commercial performance through effective team leadership.

Skills

Management experience

Staff training

Customer service

Leadership

Job description

Assistant Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London

The Ganton Arms is a modern British pub and restaurant just off Carnaby Street in London’s famous West End. We serve a host of classic lagers and craft beers, a premium range of wines and spirits alongside a delicious seasonal food menu. The Ganton Arms is the perfect place to enjoy some dinner before or after the theatre. Or to unwind after a day of shopping in Soho or Carnaby Street. Book a table or pop in to see for yourself.

Urban Pubs, Bars and Restaurants are currently recruiting for a talented and ambitious Assistant Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business.

The Role

• As Assistant Manager you will support the General Manager in all aspects of running the venue as if it were your own business.
• Be business savvy and demonstrate great commercial understanding.
• Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction.
• This role would also suit an aspiring Supervisor looking for their first Assistant Manager position as youwill be given the opportunity to train, personally develop and progress your career as the company continues to grow.

What we looking for:

• "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own
• Be cool, calm and collected, manage pressure with ease, nothing can phase you
• You’re not precious. We leave our egos at the door and help get sh*t done
• Must have minimum 1 years’ experience as a manager depending on the property being looked at
• Solid communication and organisational skills, be approachable
• Superb customer & floor service skills
• An entrepreneurial flare
• Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun

What's in it for me:

• A competitive salary & bonus scheme
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants
• The opportunity to make strategic decisions within your business – take ownership and Be Fearless
• Annual team trips abroad, regular management incentives and socials – a fun, family atmosphere
• 28 days holiday
• Employee Assistance Programme (EAP)
• Good people know good people - an awesome referral scheme up to £1000 !
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme

Welcome to London's biggest independent pub company !

Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London.

In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for ‘Best Managed Pub Company - 2-50 sites’ on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021 at the R200 awards, Urban once again won ‘Best Managed Pub Company - 2-50 sites’ in 2023 and most recently won ‘Best Managed Pub Company - 2-50 sites’ and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.