Assistant General Manager

The Duchess of Kensington; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

30% discount across venues

28 days holiday

Employee Assistance Programme (EAP)

Career progression opportunities

Training and development

Annual team trips abroad

Management incentives and socials

Referral scheme up to £1000

Birthday day off

Cycle to work scheme

Job summary

The Duchess of Kensington is an elegant pub located in the heart of Kensington, a stone's throw from the Royal Albert Hall. The Deputy General Manager role supports running the venue with a strong focus on guest experience and food-led, high-standard service.

Urban Pubs, Bars and Restaurants seeks a service-focused leader with charisma to drive performance, develop staff and take ownership of daily operations in this vibrant London location.

Qualifications

• Minimum 2 years' experience as a manager.
• Solid communication and organisational skills.
• Entrepreneurial flair and a passion for developing a team.

Responsibilities

• As Deputy General Manager you will support the General Manager in all aspects of running the venue as if it were your own business.
• Be business savvy and demonstrate great commercial acumen.
• Train, nurture and develop your staff to maintain high standards and customer satisfaction.
• You will have opportunities to train, develop and progress your career as the company grows.

Skills

Manager experience

Leadership

Communication skills

Customer service

People development

Ownership

Calm under pressure

Personal License

Job description

Deputy General Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London

Welcome to London's biggest independent pub company! Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for 'Best Managed Pub Company - 2-50 sites' on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won 'Best Managed Pub Company - 2-50 sites' in 2023 and most recently won 'Best Managed Pub Company - 2-50 sites' and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.

Urban Pubs, Bars and Restaurants are currently recruiting for a talented and highly skilled Assistant General Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business. We're looking for a service-focused, lead-from-the-front Assistant or Deputy General Manager with a passion for great food and guest experience.

The Duchess of Kensington is an elegant pub located in the heart of Kensington, a stone's throw from the Royal Albert Hall. Offering a menu of elevated pub classics, strong passing trade and the draw of a nearby landmarks, expect a fast-paced all-day trade with a high food mix giving way to wet led evening in Kensington's newest and most stylish pub.

The Role

• As Deputy General Manager you will support the General Manager in all aspects of running the venue as if it were your own business.
• Be business savvy and demonstrate great commercial acumen.
• Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction.
• You will be given the opportunity to train, personally develop and progress your career as the company continues to grow.

What we looking for:

• "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own
• Be cool, calm and collected, manage pressure with ease, nothing can phase you
• Must have minimum 2 years’ experience as a manager depending on the property being looked at
• Solid communication and organisational skills, be approachable
• Superb customer & floor service skills
• Strong all-round business knowledge from financials to customer satisfaction
• An entrepreneurial flare
• Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun
• Personal License holder beneficial

What's in it for me:

• A competitive salary & bonus scheme
• Training and development
• Career progression and promotion opportunities with regular new openings around the corner
• Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants
• The opportunity to make strategic decisions within your business – take ownership and Be Fearless
• Annual team trips abroad, regular management incentives and socials – a fun, family atmosphere
• 28 days holiday
• Employee Assistance Programme (EAP)
• Good people know good people - an awesome referral scheme where you can earn up to £1000 per successful referral
• Birthdays are for celebrating, so have the day off on us
• Cycle to work scheme