Assistant Manager

Wolseley Group; Cambridge; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Matched pension

Bonuses

Healthcare discounts

Job summary

Plumb Centre in Cambridge is seeking an Assistant Manager to help run the branch, supervise staff and ensure high standards of customer service. You’ll work closely with the Branch Manager to maintain operations and accurate sales processing.

The role is full-time, with weekdays and Saturday on a rota. Benefits include annual leave, a matched pension, bonus potential and access to discounts; trade experience is preferred.

Qualifications

• Experience in trade retail or merchant environment.
• Face-to-face customer service/sales experience.
• Willingness to step up to run the branch in the Branch Manager's absence.

Responsibilities

• Assist the Branch Manager with day-to-day running and operations within this small branch.
• Supervise and support branch staff, providing guidance and training.
• Serve customers on the trade counter, offering advice and product knowledge.
• Build rapport with customers and suppliers, respond to queries and process sales.
• Carry out general warehouse duties including goods in/out, picking and packing orders.

Skills

Customer service

Sales

Team leadership

Communication

Job description

Salary: Competitive Salary + Bonus + Excellent Benefits

Assistant Manager - Cambridge - Plumb Centre

So, who are we? We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary there are also benefits on tap – including...

• Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
• We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As an Assistant Manager based in Cambridge you’ll be responsible for:

• Assisting the Branch Manager with the day to day running and operations within this small branch.
• Supervise and support branch staff, providing guidance, training, and performance feedback.
• Serving customers on the trade counter, offering advice and product knowledge.
• Building rapport with customers & suppliers, responding to any queries and processing sales.
• General warehouse duties including, goods in & out, picking and packing customer orders.

This is a full-time, permanent role working 40 hours per week Monday to Friday 08.00am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm.

And here’s what we’d like you to have:

• Previous industry or merchant experience is preferable
• Prior experience in a Face to Face customer service/sales environment
• Excellent communication skills and confidence interacting with customers
• To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
• Willingness to step up to run the branch in the Branch Managers absence

We look forward to receiving your application!