Assistant Manager

Foot Locker; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

28 days holiday

Associate discount 30-50%

Employee Assistance Program - Retail ʺ

WellHub App: wellbeing, gym discounts

Job summary

Foot Locker in the United Kingdom seeks a Store Manager to lead customer experience, store operations, training, and asset protection. In the absence of the Store Manager, you will assume all duties to drive sales and profit goals for the store.

You will coach and motivate a team to deliver exceptional service, ensuring knowledge of products, and partnering with leadership to meet merchandising and operational standards. Flexible scheduling supports nights and weekends.

Qualifications

• 3+ years of leadership in a customer-facing sales setting.
• Confident in engaging customers to deliver an elevated experience.
• Motivated to achieve great results from interactions with customers and athletic products.
• Adaptable to changing omni-channel retail environment.
• Initiates tasks without supervision and meets goals.
• Strong analytical skills including financial analysis.
• High ethics, values, integrity, and trust.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Coaching and motivating your team to drive sales and exceptional service.
• Maintain high customer satisfaction; be knowledgeable on products and collaborate with colleagues.
• Deliver sales, customer experience, merchandising, visual, and operational standards.
• Act as a partner between customers, sales associates and store leadership.
• Learn and share product knowledge and trends to meet customers' needs.
• Maintain product knowledge and awareness of current trends.
• Contribute to a positive and inclusive work environment.
• 28 days holiday, plus an extra day per year for the first 5 years.
• Associate discount of 30–50%.
• Employee Assistance Program - Retail Trust.
• WellHub App for wellbeing, gym discounts, health apps.

Skills

Store Leadership

Customer Service

Team Coaching

Sales Driving

Problem Solving

Tools

POS systems

Job description

You can’t think of anywhere else you'd rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you're now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Qualifications

• Demonstrated leadership ability with at least 3 year's of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• Employee Assistance Program - Retail Trust
• WellHub App: Employee wellbeing, discounted gym rates, health apps