Assistant Manager

Foot Locker; Manchester; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

28 days holiday

Associate discount 30-50%

Employee Assistance Program

WellHub app and wellbeing

Job summary

Foot Locker Manchester seeks a proactive leader to coach and develop a team while driving sales and an exceptional in-store customer experience. You will handle store operations, training, employee management, visual merchandising and asset protection. In the absence of the Store Manager, you will assume all managerial duties.

This role emphasizes coaching, teamwork, and ethics, with opportunities to contribute to sales goals and profit while working nights, weekends and holidays.

Qualifications

• Proven leadership in a customer-facing sales setting
• Strong coaching and mentoring abilities
• Motivated by delivering an elevated customer experience
• Ability to manage omni-channel retail operations
• Takes initiative with minimal supervision
• Ethical and trustworthy with high integrity

Responsibilities

• Coach and motivate your team to drive sales and deliver exceptional customer service
• Ensure high levels of customer satisfaction with product knowledge and teamwork
• Deliver sales, customer experience, merchandising, visual and operational standards
• Act as a bridge between customers, sales associates and store leadership
• Learn and share product knowledge and trends to meet customer needs
• Maintain awareness of product knowledge and upcoming trends
• Foster a positive and inclusive work environment

Skills

Leadership

Customer service

Team coaching

Sales-driven

Adaptability

Analytics

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Qualifications

• Demonstrated leadership ability with at least 3 year's of experience in a customer‑facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer's needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• Employee Assistance Program - Retail Trust
• WellHub App: Employee wellbeing, discounted gym rates, health apps
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

The Arndale Centre

City

Manchester

State/Province

UK

Postal Code

M4---3AB