Assistant Manager

Wells & Co.; Baldock; Remote; GBP 28,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Company pension

Retail and beer discounts

50% off food on shift

Employee Assistance programme

Benefits portal

Fun culture

Job summary

Wells & Co. in Baldock is seeking an Assistant Manager to help oversee daily operations at our Old White Horse site. You will lead a team, drive guest satisfaction, and ensure high standards across food, drink, and service.

On-the-job training and a supportive, fun culture are part of the package. You will engage in training, performance development, and stock control while ensuring compliance with safety and licensing requirements.

Qualifications

• Experience in a management or leadership role within hospitality.
• Ability to lead and inspire a team in a fast-paced environment.
• Excellent customer service and communication skills.
• Self-motivated with strong organisational skills.
• Energy and passion for hospitality.
• Willing to develop career with the company.

Responsibilities

• Support the General Manager with day-to-day site operations.
• Motivate and inspire the team.
• Provide ongoing training and development.
• Drive sales by maintaining high standards and guest experience.
• Maintain front of house standards and service quality.
• Adhere to safety, licensing, and regulatory requirements.
• Conduct regular stock counts and use reports for control.

Skills

Customer service

Team leadership

Communication

Organisation

Hospitality experience

Job description

Company Old White Horse Location BALDOCK, United Kingdom Functional Area Hospitality Workplace type On site Compensation Starting from 31.000,00 GBP per year

Company Description

Located in the heart of Baldock, the Old White Horse is a neighbourhood hangout with a glorious beer garden serving up freshly made artisan pizzas, bubbling pots of comfort food and seriously tasty beers. Standing proud, just off the A1 junction 10 and a 2-minute walk from the train station; I’d guess you’d call us one big happy family who are always here when guests fancy a drink or a bite to eat.

Position

Your role as Assistant Manager:

• Supporting the General Manager with the day-to-day running of the site in accordance with established company standards, policies and procedures
• Motivating and inspiring your team through a genuine passion for hospitality
• Ongoing training and development of the team
• Driving sales by maintaining excellent standards and exceeding customer expectations
• Maintain front of house standards and drive excellence in food, hotel, service and drink quality
• Adhere to all legislative requirements for people, safety, and licensing
• Conduct regular stock counts and compare to usage reports including waste records to identify opportunities for tighter control

Requirements

What we are looking for:

• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• Energy and motivation to successfully lead and inspire your team
• Self-motivation with excellent organisational and communication skills
• Previous experience in a management or leadership role within the hospitality industry - essential
• Passion for the industry and the challenges that come with it
• A result driven and ambitious individual keen to develop your career and grow with us

On-the-job training

Other information

We will provide you with a great package including:

• 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• 50% off food on shift
• Employee Assistance programme
• Benefits portal
• Fun culture surrounded by a supportive team

We are a people-first business - Our pubs bring people together, and we believe our teams should reflect the communities we serve. We want everyone to feel welcome, valued, and able to be themselves at work. We are committed to creating an inclusive workplace where people are treated with respect and given equal opportunity to thrive, regardless of their background, experiences, or identity.