Assistant Manager

Ben-Sherman-Ashford; Ashford; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Ben Sherman Ashford is seeking an Assistant Manager to support the store leadership in delivering exceptional customer experiences and achieving sales targets. You will supervise a team, maintain premium store standards, and promote multi-channel shopping to maximise performance.

The role focuses on coaching staff, driving KPI improvements, and ensuring high visual merchandising standards across the store. A passion for fashion and strong communication skills are essential.

Qualifications

• Customer-focused with a passion for fashion and service.
• Able to drive sales and achieve targets through product knowledge.
• Strong visual merchandising sense and brand presentation.
• Effective communicator able to engage customers and colleagues.

Responsibilities

• Achieve sales targets by demonstrating passion for the product and brand.
• Provide accurate information about our product including features, benefits and stock.
• Promote multi-channel shopping options to maximise customer satisfaction.
• Provide an inviting and welcoming atmosphere for customers.
• Process sales transactions in line with company guidelines.
• Demonstrate flexibility to meet store needs.

Skills

Customer service

Sales and targets

Visual merchandising

Commercial awareness

Communication

Job description

Assistant Manager - Ashford - [Full Time]

Come and join the team at Ben Sherman!

As we expand and embrace this exciting next chapter, we have a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our ranges through its paces. Welcome to our journey!

Purpose of the role:

To assist the manager in driving consistent improvement to the stores sales, KPI's and all other areas of measured success. To help recruit, retain, motivate and develop the team to drive the success of the store. To maintain exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities:

• Achieve sales targets by demonstrating passion for the product and the brand
• Provide accurate information about our product to the customer including features and benefits and stock availability
• Promote our multi-channel shopping options to ensure maximum customer satisfaction
• Provide an inviting and welcoming atmosphere for our customers
• Process sales transactions with care and in line with company guidelines
• Demonstrate flexibility in order to meet the needs of the store

Key Skills and Experience:

Essential:

• Customer service focused
• Sales and target driven
• Excellent visual merchandising skills
• Commercial awareness
• Good communication skills

Desirable:

• Good IT skills
• Experience of managing poor performance
• Experience of working in a premium fashion brand

Compensation: Competitive salary