Assistant Manager

The Inn Collection Group; Ambleside; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an Assistant Manager in a stunning lakeside location. This role is perfect for someone passionate about hospitality and customer service, where you'll lead a dedicated team to create a welcoming atmosphere for guests. Your responsibilities will include managing daily operations, fostering a collaborative environment, and ensuring high standards of service. Enjoy perks like extra paid holidays, discounts on food, and a supportive work culture. If you're ready to make an impact and grow within a recognized team, this is the opportunity for you.

Benefits

Extra paid holiday for birthdays

50% off food at any of our Inns

Paid breaks

Discounted stays at Inns

Employee Assistance Programme

Tronc (tips) shared among staff

1/3 off room bookings all year round

15% off bed and breakfast for loved ones

Qualifications

• Strong background in food and hospitality.
• Ability to inspire and motivate a team.

Responsibilities

• Support the General Manager in daily operations.
• Lead the team and manage shift operations.
• Conduct stocktake and handle accounts management.

Skills

Customer Service

Team Leadership

Food and Hospitality Management

Education

Experience in Hospitality

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (tips) shared among staff.
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Set in an idyllic lakeside location, The Wateredge Inn in Ambleside boasts one of the most stunning settings in the Lake District. Its beer garden, right on the shores of Lake Windermere, offers breath-taking views of the water and surrounding landscape, providing the perfect spot to relax and enjoy the natural beauty of the area.

You’ll Fit Right Inn

As an Assistant Manager, you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right in...

This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles: https://careers.inncollectiongroup.com/join-inn