Assistant Manager - Live In

The Inn Collection Group; Ambleside; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an Assistant Manager in a stunning location surrounded by nature. In this role, you will support the General Manager in creating a welcoming atmosphere for guests while leading a dedicated team. Your responsibilities will include managing daily operations, fostering a positive work environment, and ensuring high standards of service. With a strong focus on customer satisfaction and team collaboration, this position offers a unique opportunity to make a real impact in a multi-award-winning establishment. Enjoy great perks, including paid breaks and discounts, while working in one of the most picturesque areas in the UK.

Benefits

Extra paid holiday on your birthday

50% off food at any of our Inns

Colleague accommodation

Confidential support with Employee Assistance Programme

1/3 off room bookings all year round

Tronc (tips) shared among staff

Discounts for loved ones

Spontaneous trip allowance

Development program support

Recognition as Best Pub Employer

Qualifications

• Strong background in food and hospitality is essential.
• Ability to inspire and motivate a team is crucial.

Responsibilities

• Support the General Manager in daily operations.
• Lead a team to deliver company standards and manage shift operations.
• Handle administrative tasks and liaise with Chefs and Suppliers.

Skills

Customer Service

Team Leadership

Food and Hospitality Knowledge

Operational Management

Education

Experience in Hospitality

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and a warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (tips) shared among staff.
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Ambleside Inn is set against a backdrop of breath-taking fell views and scenic walking routes, making it the perfect base to explore the beauty of the Lake District. Surrounded by nature's tranquillity and with easy access to some of the area's most picturesque trails, it’s a place where you can truly immerse yourself in the stunning landscape.

You’ll Fit Right Inn

As an Assistant Manager, you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right in.

This role encourages our assistant managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles: https://careers.inncollectiongroup.com/join-inn

This role comes with the added benefit of colleague accommodation. Click the link to learn more: https://careers.inncollectiongroup.com/live-inn