Assistant Manager - Live In

TN United Kingdom; Ambleside; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an Assistant Manager, where you will play a pivotal role in creating a welcoming atmosphere for guests. This position offers the chance to lead a dedicated team, manage daily operations, and ensure exceptional service in a beautiful location. With a focus on hospitality and customer satisfaction, this role is ideal for those passionate about the industry. Enjoy unique perks, including colleague accommodation and discounts at our Inns, while contributing to a team recognized as the Best Pub Employer. If you thrive in a collaborative environment and love making people happy, this opportunity is perfect for you.

Benefits

Extra paid holiday for birthday

Lead-Inn development program

Paid Breaks

50% off food at Inns

£1 stays during January, February, and March

1/3 off room bookings

£50 for same day bookings

15% off for loved ones

24/7 confidential support

Tronc (tips) support

Qualifications

• Strong background in food and hospitality with a passion for customer service.
• Ability to inspire and motivate a team in a fast-paced environment.

Responsibilities

• Support the General Manager in daily operations and team leadership.
• Manage shift operations and conduct administrative tasks.

Skills

Customer Service

Team Leadership

Hospitality Management

Operational Management

Education

Experience in Food and Hospitality

Job description

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What makes the perfect pub?

It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (tips) to support our team.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Ambleside Inn is set against a backdrop of breath-taking fell views and scenic walking routes, making it the perfect base to explore the beauty of the Lake District. Surrounded by nature's tranquillity and with easy access to some of the area's most picturesque trails, it’s a place where you can truly immerse yourself in the stunning landscape.

You’ll Fit Right Inn

As an Assistant Manager, you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn…

This role encourages our assistant managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles: https://careers.inncollectiongroup.com/join-inn

This role comes with the added benefit of colleague accommodation - click the link to learn more: https://careers.inncollectiongroup.com/live-inn