Assistant Manager

TN United Kingdom; Ambleside; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the hospitality sector is seeking an Assistant Manager to join their award-winning team. In this pivotal role, you will support the General Manager in creating a home-like atmosphere for guests while managing daily operations. Your leadership will inspire a dedicated team to deliver exceptional service and maintain high standards. With stunning lakeside views and a commitment to employee well-being, this opportunity offers a chance to thrive in a dynamic environment. If you have a passion for hospitality and a knack for motivating others, this role is perfect for you.

Benefits

Extra paid holiday for birthdays

Lead-Inn development program

Paid breaks

50% off food at Inns

Stay for £1 in off-peak months

1/3 off room bookings year-round

£50 for same-day bookings

15% off for loved ones

24/7 Employee Assistance Programme

Tronc (tips to staff)

Qualifications

• Strong background in food and hospitality with a passion for customer service.
• Ability to inspire and motivate a team while managing daily operations.

Responsibilities

• Support the General Manager in daily operations and team management.
• Create a welcoming environment for staff and guests while ensuring company standards.

Skills

Customer Service

Team Leadership

Hospitality Management

Food and Beverage Knowledge

Education

Hospitality Management Degree

Relevant Work Experience

Job description

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What makes the perfect pub?

It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pub with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Tronc (tips to staff).
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

About The Wateredge Inn

Set in an idyllic lakeside location, The Wateredge Inn in Ambleside boasts one of the most stunning settings in the Lake District. Its beer garden, right on the shores of Lake Windermere, offers breath-taking views of the water and surrounding landscape, providing the perfect spot to relax and enjoy the natural beauty of the area.

You’ll Fit Right Inn

As an Assistant Manager, you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktaking and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn...

This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles: https://careers.inncollectiongroup.com/join-inn