Assistant Manager

The Inn Collection Group; Ambleside; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for an Assistant Manager to join their award-winning team. This exciting role involves supporting the General Manager in creating a welcoming atmosphere for guests and staff. You will lead a dedicated team, manage daily operations, and ensure high standards of service in a fast-paced environment. With stunning lakeside views and a focus on exceptional hospitality, this position offers the chance to make a significant impact in a vibrant setting. If you have a passion for customer service and a knack for team motivation, this opportunity is perfect for you.

Benefits

Extra paid holiday for birthday

Support from Lead-Inn development program

Paid breaks

50% off food

Stay for £1 during January, February, and March

1/3 off room bookings all year

£50 on same-day bookings

15% off for family and friends

24/7 confidential support

Tronc (tips) shared among staff

Qualifications

• Strong background in food and hospitality with a passion for customer service.
• Ability to motivate a team and manage daily operations.

Responsibilities

• Support the General Manager in daily operations and team leadership.
• Oversee daily duties and ensure company standards are met.

Skills

Leadership

Customer Service

Food and Hospitality Knowledge

Team Management

Education

Experience in Hospitality

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

Employee Benefits:

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same-day bookings.
• Family and friends can enjoy 15% off bed and breakfast too!
• 24/7 confidential support through our Employee Assistance Programme.
• Tronc (tips) shared among staff.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognized as the Best Pub Employer at the Publican Awards.

About The Wateredge Inn, Ambleside:

Set in an idyllic lakeside location, The Wateredge Inn boasts stunning views of Lake Windermere, with a beer garden right on the water’s edge, perfect for relaxing and enjoying the natural beauty of the Lake District.

Assistant Manager Role:

You’ll Fit Right Inn

As an Assistant Manager, you will support the General Manager in ensuring our Inn feels like a home away from home for guests. Reporting directly to the General Manager, you will lead the team, manage daily operations, and foster a welcoming environment for staff and guests alike.

Your responsibilities include overseeing daily duties, leading the team to meet company standards, managing shift operations in a fast-paced environment, and handling administrative tasks such as stock management, ordering, accounts, and occasional guest responses and sleepovers.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to motivate a team, you’ll be a great fit.

This role encourages leadership, mentorship, and impactful team results. Watch Terry’s video to learn more about our management roles.

Additional Information:

Expected Salary: (not shared with employer)

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