Assistant Manager

The Boots Company PLC; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail and pharmacy sector is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer care and operational standards. The role involves leading a team, managing performance, and ensuring efficient operations. Ideal candidates will have experience in customer-facing roles and a collaborative approach to team dynamics. The position offers various benefits, including a retirement savings plan and employee discounts.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Employee discounts

Enhanced leave pay and adoption benefits

Flexible benefits scheme

Access to free counselling and support via TELUS Health

Qualifications

• Experience leading a customer-facing team.
• Understanding of performance goals through coaching.
• Collaborative personality suited for team environments.

Responsibilities

• Lead team to drive business growth and deliver customer care.
• Manage performance and development through coaching.
• Ensure efficient retail and pharmacy operations.

Skills

Leadership

Customer Care

Coaching

Collaboration

Job description

As an Assistant Manager, you will support your Store Leader in delivering excellent customer care and operational standards daily by engaging with customers to understand their needs.

Working across retail and pharmacy, you will lead and inspire your team by demonstrating leadership skills on the shop floor, showcasing how to provide outstanding service and care.

Key responsibilities:

1. Lead your team to drive business growth by delivering care to customers and patients.
2. Manage the performance and development of your team through regular coaching and reviews.
3. Ensure a sustainable and efficient retail and pharmacy operation, maintaining stock availability, controlling costs, minimizing loss, and meeting customer expectations.
4. Conduct regular reviews, audits, and risk assessments to ensure patient and public safety.
5. Analyze data, trends, and insights to respond swiftly to changing customer needs.

Requirements include experience leading a customer-facing team, understanding how to achieve performance goals through coaching, and a collaborative personality suited for team environments.

Preferred additional experience includes working within community pharmacy and familiarity with new technology.

Benefits include:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Employee discounts
• Enhanced leave pay and adoption benefits
• Flexible benefits scheme
• Access to free counselling and support via TELUS Health

We promote inclusivity and diversity, fostering a positive working environment where everyone can reach their potential.

Next steps involve an online assessment, with consideration for part-time or job share options and reasonable adjustments during the application process. A pre-employment check will be required post-offer, including DBS, PVG, or Access NI checks depending on location.