Assistant Hospitality Operations Manager

Blue Arrow; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Immediate start available

Potential for permanent role after the

temporary assignment

Job summary

Blue Arrow is recruiting an experienced Assistant Hospitality Operations Manager in the Glasgow area to lead a team delivering conferences, events, and catering services. You will work closely with the Hospitality Operations Management team, manage a staff of 20+ across multiple venues, and ensure high service standards for VIP functions, weddings, and formal dinners.

This temporary role offers 35 hours per week, an immediate start, and the potential for a longer-term or permanent opportunity

Qualifications

• Experience in hospitality, catering, events or conference operations management.
• Strong organisational and task management skills.
• Excellent communication and interpersonal abilities.
• Experience supervising hospitality teams.
• Proactive, hands-on approach in a busy operating environment.
• Knowledge of customer service excellence.
• Flexibility to work evenings and weekends.

Responsibilities

• Support the operational delivery of hospitality and catering services across events and venues.
• Assist planning and implementing catering operations for conferences and events.
• Provide line management support to supervisors and operational teams.
• Monitor service standards and ensure excellent customer experiences.
• Assist with staff scheduling, payroll administration, stock control and purchasing.
• Ensure compliance with food safety legislation, health and safety requirements, COSHH regulations and company policies.
• Support recruitment, induction, training and ongoing development of team members.
• Assist with performance management, absence management and annual review processes.
• Work closely with catering management, chefs, supervisors, clients and external stakeholders to ensure successful event delivery.
• Contribute to continuous improvement of systems, processes and operating procedures.
• Deputise for senior management where required.

Skills

Organisational skills

Communication

Staff supervision

Customer service

Flexibility

Proactive approach

Job description

Blue Arrow is currently recruiting for an experienced Assistant Hospitality Operations Manager on behalf of a prestigious client in the Glasgow area.

This is an exciting opportunity for a hospitality professional with strong operational experience to join a dynamic and fast-paced catering and events environment. The role is heavily focused on conferences, events, delivered catering services and high-profile functions, requiring excellent organisational skills, strong communication abilities and a customer-focused approach.

Location: Glasgow

Pay Rate: £15.38 per hour

Hours: 35 hours per week (5 days over 7, including evenings and weekends as required)

Contract: Temporary initially, with the potential for a permanent opportunity beyond Christmas

The Role

Working closely with the Hospitality Operations Management team, you will support the delivery of high-quality catering and hospitality services across multiple venues. You will assist in leading a team of more than 20 staff, ensuring exceptional service standards are maintained while supporting the successful delivery of conferences, corporate events, VIP functions, weddings and formal dinners.

Key Responsibilities

• Support the operational delivery of hospitality and catering services across a range of events and venues.
• Assist in planning and implementing catering operations for conferences, events and delivered catering services.
• Provide line management support to supervisors and operational teams.
• Monitor service standards and ensure excellent customer experiences are consistently delivered.
• Assist with staff scheduling, payroll administration, stock control and purchasing.
• Ensure compliance with food safety legislation, health and safety requirements, COSHH regulations and company policies.
• Support recruitment, induction, training and ongoing development of team members.
• Assist with performance management, absence management and annual review processes.
• Work closely with catering management, chefs, supervisors, clients and external stakeholders to ensure successful event delivery.
• Contribute to the continuous improvement of systems, processes and operating procedures.
• Deputise for senior management where required.

About You

To be successful in this role, you will have:

• Previous experience within hospitality, catering, events or conference operations management.
• Strong organisational and task management skills.
• Excellent communication and interpersonal abilities.
• Experience supervising or managing hospitality teams.
• A proactive, hands-on approach with the ability to perform effectively in a busy operational environment.
• A strong understanding of customer service excellence.
• Knowledge of food hygiene, health and safety and hospitality industry best practices.
• Flexibility to work evenings and weekends in line with business requirements.

What's on Offer

• Competitive pay rate of £15.38 per hour.
• 35-hour working week.
• Opportunity to work within a varied and exciting hospitality and events operation.
• Immediate start available.
• Potential for a longer-term or permanent opportunity following the initial temporary assignment.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people