Hospitality Operations Lead for Conferences & Events

Blue Arrow; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Immediate start available

Potential for permanent role after the

temporary assignment

Job summary

Blue Arrow is recruiting an experienced Assistant Hospitality Operations Manager in the Glasgow area to lead a team delivering conferences, events, and catering services. You will work closely with the Hospitality Operations Management team, manage a staff of 20+ across multiple venues, and ensure high service standards for VIP functions, weddings, and formal dinners.

This temporary role offers 35 hours per week, an immediate start, and the potential for a longer-term or permanent opportunity

Qualifications

• Experience in hospitality, catering, events or conference operations management.
• Strong organisational and task management skills.
• Excellent communication and interpersonal abilities.
• Experience supervising hospitality teams.
• Proactive, hands-on approach in a busy operating environment.
• Knowledge of customer service excellence.
• Flexibility to work evenings and weekends.

Responsibilities

• Support the operational delivery of hospitality and catering services across events and venues.
• Assist planning and implementing catering operations for conferences and events.
• Provide line management support to supervisors and operational teams.
• Monitor service standards and ensure excellent customer experiences.
• Assist with staff scheduling, payroll administration, stock control and purchasing.
• Ensure compliance with food safety legislation, health and safety requirements, COSHH regulations and company policies.
• Support recruitment, induction, training and ongoing development of team members.
• Assist with performance management, absence management and annual review processes.
• Work closely with catering management, chefs, supervisors, clients and external stakeholders to ensure successful event delivery.
• Contribute to continuous improvement of systems, processes and operating procedures.
• Deputise for senior management where required.

Skills

Organisational skills

Communication

Staff supervision

Customer service

Flexibility

Proactive approach

Job description

Blue Arrow is recruiting an experienced Assistant Hospitality Operations Manager in the Glasgow area to lead a team delivering conferences, events, and catering services. You will work closely with the Hospitality Operations Management team, manage a staff of 20+ across multiple venues, and ensure high service standards for VIP functions, weddings, and formal dinners.

This temporary role offers 35 hours per week, an immediate start, and the potential for a longer-term or permanent opportunity