Assistant Head Housekeeper

WGC Ltd.; Newcastle upon Tyne; On-site; GBP 24,300 - 29,700; Full time

Benefits offered by this job

Life Insurance

Free access to Doctor and Legal helpline

Counselling/Wellbeing Support Service

Training budget of up to £10,000

28 days holiday

Job summary

WGC Ltd. is hiring an Assistant Head Housekeeper in Newcastle upon Tyne to oversee housekeeping operations and ensure quality service. The position offers a salary of £27,000 per year, guaranteed hours, and extensive training opportunities with a budget of up to £10,000 annually for career progression. Candidates should have previous housekeeping experience and the ability to lead a team effectively. Benefits include life insurance, flexible hours, and 28 days of holiday.

Qualifications

• Previous experience in a housekeeping environment.
• Ability to deliver consistent service under pressure.
• Desire for career progression and development.

Responsibilities

• Support the Head Housekeeper in daily tasks.
• Check and improve room cleaning standards.
• Recruit and train housekeeping team members.

Skills

Housekeeping experience

Strong communication skills

Ability to manage teams

Job description

Location: Motel One Newcastle, 15 - 25 High Bridge, Newcastle upon Tyne, NE1 1EW

Rate: £27,000 per year

Hours: Guaranteed hours each week

Benefits

• Fixed hours contract available
• Flexible hours to suit you
• Life Insurance
• Free access to Doctor and Legal helpline
• Counselling/Wellbeing Support Service
• Discounts from 50 top retailers
• Training budget of up to £10,000 per year with unlimited career progression
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, including HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

About the Role

In the role of Assistant Head Housekeeper, you will report to the Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.

WGC offers an industry-leading package and is passionate about career progression, providing extensive training, mentoring and opportunities to progress through the company.

Key Responsibilities

• Check rooms per company standard
• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationships with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Qualifications & Experience

Previous experience of working in a housekeeping environment, ability to deliver a consistent level of service in a challenging environment, and a desire to join a business that offers exceptional development and potential for progress.

How You Benefit

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Diversity and Inclusion

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer. Please let us know if you require any support or reasonable adjustments during the application or interview process.