Assistant Store Manager (Assistant Head Coach) - Wembley

Nike; Wembley; Presencial; GBP 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary aligned to market and exp.

Monthly bonus payments

Employee discounts (online & in-store)

Benefits package, pension & share plan

Development and career opportunities

Regular leadership & product training

Diversity, Equity & Inclusion culture

Staff dress to represent NIKE

Access to sports activities

Unique NIKE moments experiences

Descripción de la vacante

NIKE, Inc. Wembley store seeks an Assistant Head Coach to lead a dynamic retail team and deliver exceptional customer experiences on the shop floor.

You will partner with the Head Coach to drive sales, coach personnel, and supervise recruitment, training and performance across departments. This role focuses on service excellence, store standards and strategic initiatives.

Formación

• Leadership experience in a retail setting.
• Strong team management and coaching abilities.
• Excellent communication with customers and colleagues.

Responsabilidades

• Cooperating with the Head Coach to create a unique shopping experience and deliver service excellence to our consumers.
• Coordinating, supporting and supervising a diverse team and ensuring an excellent work atmosphere (e.g. recruitment, development, performance management, staffing).
• Implementing operational excellent processes and tools to reach sales targets, optimize services and improve the consumer satisfaction as well as to increase efficiency and productivity.
• Overseeing various departments such as Commercial, Athlete and/or Consumer Experience.
• Supporting Head Coach in implementing NIKE's strategy in your store (e.g. sustainability, membership, digital services).
• Providing reports about store activities, local marketplace and consumer insights.
• Ensuring that the store complies with all NIKE standards and guidelines.
• Cooperating with your business partners across stores and HQ.

Conocimientos

Leadership

Team management

Communication

Customer service

Coaching

English proficiency

Retail experience

Descripción del empleo

Assistant Store Manager - Wembley

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU !

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called \"Head Coach\", an Assistant Store Manager is called \"Assistant Head Coach\", a department manager is called \"Coach\", a team leader is called \"Lead\" and a Sales Associates is called \"Athlete\".

Join the NIKE, Inc. team!

As an Assistant Head Coach you are :

• Cooperating with the Head Coach to create a unique shopping experience and deliver service excellence to our consumers.


• Coordinating, supporting and supervising a diverse team and ensuring an excellent work atmosphere (e.g. recruitment, development, performance management, staffing).


• Implementing operational excellent processes and tools to reach sales targets, optimize services and improve the consumer satisfaction as well as to increase efficiency and productivity.


• Overseeing various departments such as Commercial, Athlete and/or Consumer Experience.


• Supporting Head Coach in implementing NIKE's strategy in your store (e.g. sustainability, membership, digital services).


• Providing reports about store activities, local marketplace and consumer insights.


• Ensuring that the store complies with all NIKE standards and guidelines.


• Cooperating with your business partners across stores and HQ.

What you get:

• Attractive salary that evolves with the market and experience.


• Opportunity on receiving monthly bonus payments.


• Attractive online and in-store employee discounts.


• Attractive Benefits Package, Pension & Share scheme.


• Exciting development and career opportunities.


• Regular training on leadership, sales and products.


• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).


• Staff dress to represent NIKE and foster our team spirit.


• Access to sports activities.


• Opportunities to participate in unique NIKE moments.

What you bring :

• A passion for NIKE and/or love of sport.


• Some experience in retail and/or leadership positions.


• Very good command of English language (written and spoken).


• Experience and competency in serving exceptional consumer service.


• Ability to coach and develop a strong team.


• Strong focus on communication.


• Flexibility to work in shifts and on weekends.

Qualifications:

• Extensive retail experience including experience in management.


• Enthusiasm and passion about sports and / or sports fashion.


• Availability to work evenings and weekends.