Assistant General Manager - V&A Museum

Benugo Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Free lunch on shift

Free tea and coffee

Monthly allowance

Life Assurance

Enhanced maternity and paternity leave

Company sick leave

Employee discounts

Job summary

A prominent hospitality provider in Greater London seeks an experienced Assistant General Manager for the V&A Museum location. This role involves supporting the General Manager in daily operations, leading a team to maintain high standards, and ensuring customer satisfaction. Ideal candidates are experienced in high-volume settings and possess strong communication and financial skills. Benefits include free meals, competitive pay, and opportunities for career development within a growing company.

Qualifications

• An experienced Assistant General Manager or strong Deputy Manager.
• Background in high-volume and/or multi-site operations preferred.
• Confident communicator who motivates and engages teams.

Responsibilities

• Support the daily operation of the site alongside the General Manager.
• Help lead and structure the team to deliver high product and service standards.
• Build and maintain strong client relationships through regular communication.
• Ensure an excellent customer experience across front and back of house.
• Assist with budgeting, forecasting, and cost control.

Skills

High-volume operations experience

Financial awareness

Team leadership

Effective communication

Job description

We are looking for an experienced Assistant General Manager to join the team at the V&A Museum.

Located in South Kensington, the V&A Museum is one of the world’s leading museums of art, design, and culture, welcoming visitors from around the globe. Across the museum, our cafés offer relaxed and inviting spaces for guests to pause and enjoy great food and drink during their visit. From freshly made coffee and light bites to wholesome lunches and sweet treats, our cafés are a key part of the V&A visitor experience. We pride ourselves on delivering excellent service, quality offerings, and a warm, welcoming atmosphere throughout.

We Offer:

Shifts: 5 days out of 7

Contract: Full Time

About the Assistant General Manager role:

• Support the daily operation of the site alongside the General Manager
• Help lead and structure the team to deliver high product and service standards
• Build and maintain strong client relationships through regular communication
• Ensure an excellent customer experience across front and back of house
• Support initiatives to improve sales and service performance
• Assist with budgeting, forecasting, and cost control
• Support team performance through coaching, training, and feedback
• Ensure all Food Safety and Health & Safety standards are met

The Ideal Candidate:

• An experienced Assistant General Manager or strong Deputy Manager
• Background in high‑volume and/or multi‑site operations preferred
• Confident communicator who motivates and engages teams
• Strong financial and commercial awareness
• A passion for food is a plus!

Additional Information

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:

• Free lunch on shift
• Free tea and coffee at any Benugo location
• A monthly allowance to use at any Benugo location
• Competitive rate
• Life Assurance
• Enhanced maternity and paternity leave pay for when your family is growing
• Company sick leave
• Company annual leave
• Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients
• Employee discounts at several retailers (via Perkboxapp) & fitness providers
• Access to our Employee Assistance Programme & our trained Mental Health First Aiders