Cafe Manager - Victoria & Albert Museum

Benugo Limited; Greater London; On-site; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Free lunch on shift

Free tea and coffee

Monthly allowance at any Benugo location

Life Assurance

Enhanced maternity and paternity leave

Company sick leave

Employee discounts via Perkbox

Access to Employee Assistance Programme

Job summary

Benugo Limited is seeking an experienced Cafe Manager to lead the team at the Victoria & Albert Museum. The ideal candidate will supervise daily operations, ensuring exceptional customer service while managing and motivating the team.

Joining Benugo means becoming part of a culture that values inclusivity and offers great benefits including free lunches, employee discounts, and opportunities for career progression.

To thrive in this role, candidates need strong leadership and food knowledge, along with a commitment to high safety standards.

Qualifications

• Experience in a managerial role within the food and beverage industry.
• Strong communication skills and ability to motivate a team.
• Knowledge of health and safety regulations.

Responsibilities

• Supervise and manage the café team.
• Ensure smooth operation of the café.
• Maintain high customer service standards.
• Work towards improving sales.
• Conduct team evaluations and training.
• Ensure food and safety standards are upheld.

Skills

Food and beverage knowledge

Customer service

Leadership skills

Job description

We are looking for an experienced Cafe Manager to join the Benugo team at the Victoria & Albert Museum.

Set within beautifully preserved Victorian refreshment rooms, our café offers a stunning architectural backdrop. The café is open 7 days a week, serving a vibrant range of hot dishes, fresh salads, sandwiches, indulgent cakes and coffee.

We Offer:

• Rate: £35,000 per annum
• Shifts: 5 days out of 7 / Weekends
• Contract: Full Time / Permanent

About the Cafe Manager Role:

• To supervise, manage and motivate the team
• To make sure that the operation runs smoothly
• To ensure the customers experience is always maintained to the highest standard
• To continuously work towards improving sales and service
• Supporting and managing the performance of the team through ongoing evaluations, listening, training, and mentoring
• Ensuring high levels of Food and Health & Safety are always maintained

The ideal candidate will possess good food and beverage knowledge in addition to outstanding customer service, and leadership skills.

Additional Information

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family‑feel culture, but we also offer a range of benefits including:

• Free lunch on shift
• Free tea and coffee at any Benugo location
• A monthly allowance to use at any Benugo location
• Competitive rate
• Life Assurance
• Enhanced maternity and paternity leave pay for when your family is growing
• Company sick leave
• Company annual leave
• Opportunity to develop and further your career within a fast growing and exciting company with a very prestigious list of clients
• Employee discounts at several retailers (via Perkboxapp) & fitness providers
• Access to our Employee Assistance Programme & our trained Mental Health First Aiders