Assistant General Manager: Lead Teams & Guest Experience

Caravan Restaurants; Greater London; On-site; GBP 47,000 - 57,000; Full time

Benefits offered by this job

Meals + drinks on shift

Dining discounts for family & friends

Coffee discounts at Caravan Coffee Roa

Birthday vouchers

Leadership training

Job summary

Caravan Restaurants in London is seeking an experienced Assistant General Manager to support the General Manager and drive outstanding results across people, product, place, performance and profit. You’ll lead from the floor, ensuring smooth service, high guest satisfaction and a positive team culture.

We offer competitive earnings up to £52,000 per year plus bonus, with leadership development and progression opportunities as part of our Hospitality Programme.

Qualifications

• Experience leading hospitality teams and driving guest satisfaction.
• Proven ability to develop and coach teams for high performance.
• Strong focus on operational excellence and commercial awareness.

Responsibilities

• Ensure our food, drink, and service standards are consistently delivered
• Recruit, onboard and develop confident, high-performing teams: making sure new hires feel welcome and everyone has clear training, reviews and development plans
• Drive sales, labour, GP, and wastage targets while protecting the Caravan culture
• Manage systems including Fourth, Harri, Mapal, Workvivo to oversee the rota, payroll and compliance
• Maintain property standards, health & safety, and compliance with EHO/Food Alert
• Contribute to management meetings, audits, and action plans

Skills

Hospitality leadership

Team management

Guest experience

Operational planning

Tools

Fourth

Harri

Mapal

Workvivo

Job description

Caravan Restaurants in London is seeking an experienced Assistant General Manager to support the General Manager and drive outstanding results across people, product, place, performance and profit. You’ll lead from the floor, ensuring smooth service, high guest satisfaction and a positive team culture.

We offer competitive earnings up to £52,000 per year plus bonus, with leadership development and progression opportunities as part of our Hospitality Programme.