Assistant General Manager: Lead High-Performance Gym Team

Frasers Group; Scotland; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Discount available

Free gym membership

Recognition programmes

Management qualifications

Leadership development

Career progression

Development opportunities

Job summary

Everlast Gyms, part of Frasers Group, is seeking an Assistant General Manager to lead club performance across sales, member experience and operations. You will coach teams, drive results and deliver an outstanding environment for members and colleagues.

This hands-on role focuses on developing talent, delivering high service standards and maintaining safety and quality across the site, with clear progression opportunities and development support.

Qualifications

• Previous leadership experience within fitness, leisure, hospitality or retail.
• Strong track record of leading teams and delivering business results.
• Excellent communication and interpersonal skills.
• Commercial awareness with the ability to influence performance.
• Passion for delivering exceptional customer experiences.
• Flexible approach to working patterns, including evenings, weekends and Bank Holidays.

Responsibilities

• Coach, motivate and develop colleagues to achieve their full potential.
• Support recruitment, onboarding and retention of top talent.
• Deliver regular performance conversations and feedback.
• Help create a positive, energetic and high-performing team culture.
• Lead by example, demonstrating professionalism and accountability.
• Support delivery of all revenue streams including memberships, Personal Training and secondary spend.
• Drive sales performance through effective member engagement and conversion.
• Monitor and improve club KPIs and business performance metrics.
• Support local marketing activity and member growth initiatives.
• Identify opportunities to improve profitability and operational efficiency.
• Create an exceptional experience for every member, every visit.
• Build a welcoming and inclusive club environment.
• Resolve member queries and concerns with professionalism and urgency.
• Drive member retention through exceptional service standards.
• Ensure delivery of Everlast's member journey programmes and initiatives.
• Support the day-to-day running of the club.
• Ensure company processes, standards and initiatives are delivered effectively.
• Maintain exceptional standards of cleanliness, presentation and safety.
• Ensure compliance with company policies and procedures.
• Support Health & Safety compliance, risk management and pool plant operations where applicable.
• Take ownership of challenges and deliver practical solutions.
• Respond positively to change and support colleagues through it.
• Maintain high standards, even in a fast-paced environment.
• Act as a role model for professionalism, resilience and continuous improvement.

Skills

Leadership

Team development

Customer experience

Commercial awareness

Communication

Flexibility

Job description

Everlast Gyms, part of Frasers Group, is seeking an Assistant General Manager to lead club performance across sales, member experience and operations. You will coach teams, drive results and deliver an outstanding environment for members and colleagues.

This hands-on role focuses on developing talent, delivering high service standards and maintaining safety and quality across the site, with clear progression opportunities and development support.