Assistant General Manager: Guest Experience & Operations

Soho House via Caterer.com; Greater London; Vor Ort; GBP 40.000 - 64.000; Vollzeit

Benefits dieser Stelle

Weekly Pay

Staff Meals on shift

House Membership

Food & Drink discount 50%

Health and Dental Insurance

Life Assurance

Birthday day off

Staff discounts on Cowshed & Soho Home

Zusammenfassung

Soho House is seeking an Assistant General Manager for Kettner's Townhouse in Central London. The AGM will support all aspects of the business with the General Manager, overseeing service standards, operations, and staff development to ensure exceptional member and guest experiences.

The role emphasizes leadership, brand ethos, and hands-on problem solving in a dynamic hospitality environment across front- and back-of-house operations.

Qualifikationen

• Minimum of 2+ years’ experience in a similar capacity.
• Thrive in fast-paced, high-volume environments and maintain calm under pressure.
• Hospitable, approachable and respectful towards colleagues and guests.

Aufgaben

• Oversee service standards and guest experience.
• Support day-to-day team management and staff retention.
• Collaborate with General Manager to drive operational efficiency and brand ethos.

Kenntnisse

People management

Customer service

Hospitality operations

Jobbeschreibung

Soho House is seeking an Assistant General Manager for Kettner's Townhouse in Central London. The AGM will support all aspects of the business with the General Manager, overseeing service standards, operations, and staff development to ensure exceptional member and guest experiences.

The role emphasizes leadership, brand ethos, and hands-on problem solving in a dynamic hospitality environment across front- and back-of-house operations.