Assistant General Manager - Kettner's Townhouse, Central London

Soho House & Co.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

50% off Food & Drink, 7 days a week

Staff Room Rate; Any Bedroom, AnyHouse

Private Health and Dental Care

Life Assurance

Day off on your birthday

Counselling sessions

Training & development programs

Job summary

Soho House & Co in London seeks an Assistant General Manager to support the General Manager, oversee service standards, operations, member/guest experience and staff wellbeing. The AGM acts as a brand ambassador and embraces our ethos across all interactions.

You will lead day-to-day team management, drive guest experience, and collaborate with departments to deliver exceptional member experiences, events and F&B operations in a fast-paced hospitality setting.

Qualifications

• 2+ years in a similar capacity.
• Ability to thrive in fast-paced, high-volume environments.
• Customer-focused and team-oriented with strong communication skills.

Responsibilities

• Oversee service standards and staff performance.
• Lead day-to-day team management and hospitality operations.
• Collaborate with departments to drive sales, retention and guest experience.
• Ensure adherence to health and safety policies and brand standards.
• Act as a brand ambassador for Soho House & Co across all interactions.

Skills

Guest service

Team leadership

Operations management

People development

Job description

The Role…

At Soho House, the Assistant General Manager is responsible for supporting all aspects of the business in conjunction with the General Manager. The AGM oversees service standards, operational efficiency, member/guest experience and staff retention. Including day-to-day team management, the AGM is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.

What’s in it for you?

• Weekly Pay


• Team meal whilst on shift prepared by our chefs


• Every House Membership


• 50% off Food & Drink, 7 days a week


• Staff Room Rate; Any Bedroom, Any House, $100 a night


• Private Health and Dental Care


• Life Assurance


• Day off on your birthday


• Up to 50% Staff Discount on Cowshed & Soho Home


• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.


• Free Counselling Sessions


• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.


• Continuous training to develop yourself personally and professionally


• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.


• Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, MR, Events & Programming, Finance, Housekeeping and Facilities.


• Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by the General Manager


• Implementing, overseeing and understanding the commercial viability of your business.


• Effective hands-on day to day management and problem solving both front and back of house operations.


• MNE overview, understanding, direction and strategy.


• Effective communication with internal and external stake holders.


• Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews.


• Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promote exceptional experience(s) for member, guest, staff.


• Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.

What we are looking for…

• Minimum of 2+ years’ experience in similar capacity


• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure


• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests


• Must be able to demonstrate competency as outlined in the training schedule and Club School


• Must be able to work flexible shifts and schedules, including weekends and holidays as needed


• Ability to take direction, work in a team environment and autonomously